Michael Stepney
South Holland,IL
Summary
Proven Furnace Specialist with a track record of enhancing efficiency and customer satisfaction at Gerrishiemer Glass. Leveraged expert problem-solving and team collaboration skills to implement training programs, boosting staff performance and retention. Achieved significant improvements in quality assurance and maintenance, demonstrating a strong commitment to operational excellence and proactive issue resolution.
Overview
7
7
years of professional experience
Work History
Furnace Specialist/ Hot Repair
Gerrishiemer Glass
2021.03 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Repair and maintain the furnace
Furnace Operator
Gerrishiemer Glass
2017.11 - 2021.01
- Conducted thorough end-of-shift handovers, communicating pertinent information to incoming operators for seamless transitions between shifts.
- Enhanced furnace efficiency by conducting regular inspections and preventative maintenance.
- Increased overall productivity by troubleshooting equipment malfunctions and resolving them swiftly.
- Improved product quality through close attention to detail and adherence to established procedures and standards.
- Reduced downtime for repair work by monitoring furnace performance and addressing issues proactively.
- Assisted in training new hires on furnace operation procedures, fostering a supportive learning environment for their professional growth.
- Promoted a culture of teamwork among coworkers, fostering open communication channels for increased collaboration within the department.
- Collaborated with the team for efficient material loading and unloading, ensuring minimal delays in the production process.
Education
Graduate Certificate - General Studies
John Henry Corliss High School
Chicago, IL06.1994
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Quality assurance
- Management collaboration
- Quality assessment
- Supply management
- Emergency response
- HVAC systems
- Team collaboration
- Technical troubleshooting
- Continuous improvement
- Maintenance and repair
- Failure management
- Team performance improvement
- Teamwork and collaboration
- Self motivation
- Attention to detail
Timeline
Furnace Specialist/ Hot Repair
Gerrishiemer Glass
2021.03 - Current
Furnace Operator
Gerrishiemer Glass
2017.11 - 2021.01
Graduate Certificate - General Studies
John Henry Corliss High School