Michael Stevens
Altamonte Springs,FL
Summary
Dynamic leader with proven expertise in operational management and logistics optimization, honed at Advanced Care Scripts Pharmacy. Excelled in enhancing team productivity and streamlining processes, demonstrating exceptional problem-solving abilities and team leadership. Skilled in client relationship management, ensuring high standards of customer satisfaction and operational efficiency.
Diligent production supervisor and client relationship liason with background in managing production control and logistics operations. Proven track record of optimizing inventory processes and enhancing efficiency. Demonstrated ability in team leadership and problem-solving in dynamic environments.
Overview
15
15
years of professional experience
Work History
PCS Supervisor
Advanced Care Scripts Pharmacy
Orlando, FL
08.2014 - Current
- Enhanced team productivity by providing training, coaching, and mentoring to staff members.
- Monitored delivery and scheduling of products to patients and providing hands on insurance and delivery resolution.
- Conducted Quarterly Business Reviews with manufacturer clients to present contractual performance data and partnering with clients to ensure best practices and expectations are being met.
- Coordinated manufacturer / governmental assistance program for 4 years annually to enroll hundreds of thousands of patients in insurance plans and assistance programs on behalf of a clients.
- Ensured high standards of customer service and quality were adhered to in our non captive pharmacy, by providing extensive empathy training and coaching to ensure our patients needs are met.
- Partnered with sales and quality teams on cross department initiatives to ensure contractual terms are full filled and customer expectations are met and exceeded.
- Oversaw training and hiring for insurance resolutions teams and client commissioned projects.
- Collaborated with cross-functional teams to identify opportunities for process improvements, leading to increased efficiency within the organization.
- Improved operational efficiency by streamlining processes and implementing best practices in the PCS department.
- Monitored logistics performance and identified improvement opportunities.
PSR Supervisor
CVS/caremark
Orlando, FL
08.2014 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize assignments.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient procedures and setting clear expectations for staff members.
- Ensured contractual expectations from clients were met via team performance statistics and patient satisfaction surveys.
- Facilitated client and patient relations through hands on assistance programs and financial exception interventions.
- Ensured quality customer service with direct call reviews and a focus on personalized coaching.
Event Coordinator
Howard Johnson's Enterprises
Orlando, FL
09.2013 - 08.2014
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Bartender
Howard Johnson's Enterprises
Orlando, FL
09.2013 - 08.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Line Cook
Howard Johnson Why Not Lounge
Orlando, FL
09.2013 - 08.2014
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Frontline Associate
Panera Bread
Boca Raton, FL
07.2009 - 05.2013
- Collaborated with team members to maintain a clean and organized store environment, promoting a pleasant shopping experience.
- Streamlined checkout processes for improved speed and accuracy, resulting in positive feedback from customers.
- Demonstrated strong attention to detail when processing transactions, reducing errors and ensuring accurate financial records for the store.
- Handled returns and exchanges efficiently, adhering to company guidelines while maintaining customer satisfaction.
Education
English Literature
Florida Atlantic University
Boca Raton, FLHigh School Diploma -
Lake Brantley High School
Altamonte Springs, FL2008
Skills
- Logistics optimization
- Warehouse management
- Materials management
- Scheduling coordination
- Production planning
- Operational management
- Logistics analysis
- Employee supervision
- Team management
- Client relationship management
- Documentation
- Work delegation
- Data analysis
- Strategic initiatives
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Critical thinking
- Excellent communication
- Computer skills
- Team collaboration
- Team leadership
- Relationship building
- Customer relations
- Operational efficiency
Timeline
PCS Supervisor
Advanced Care Scripts Pharmacy
08.2014 - Current
PSR Supervisor
CVS/caremark
08.2014 - Current
Event Coordinator
Howard Johnson's Enterprises
09.2013 - 08.2014
Bartender
Howard Johnson's Enterprises
09.2013 - 08.2014
Line Cook
Howard Johnson Why Not Lounge
09.2013 - 08.2014
Frontline Associate
Panera Bread
07.2009 - 05.2013
English Literature
Florida Atlantic University
High School Diploma -
Lake Brantley High School