Michael Stevenson
Cranston,RI
Summary
Motivated ASE certified Assistant Service Manager and Fleet Coordinator with 13 years experience in the field. Devoted to ensuring a positive customer experience during any service visit. Organized and task oriented. Extensive knowledge of maintenance and repairs on both domestic and import vehicles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Service Manager And Fleet Coordinator
Protech Automotive Services
Johnston, RI
04.2010 - 10.2023
- Managed high call volume and returned calls promptly.
- Scheduled appointments.
- Proficiently wrote estimates and accurately explained the needed maintenance and repairs to the clients.
- Maintained proper commination with clients during service.
- Managed technician work flow.
- Checked in parts and made sure they were the correct parts needed.
- Proficient with fleet management companies like Enterprise and Holman.
Education
Associate of Applied Science - Automotive Mechanics
New England Institute of Technology
East Greenwich, RI05.2010
Skills
- Vehicle Maintenance
- Scheduling
- Customer Service
- Time Management
- Vehicle Inspections
- Attention To Detail
- Active Listening
Certification
- A1, A4, A5, A6, A7 and C1 ASE certifications
- Completed service advisor training through The Institute For automotive Business Excellence.
- Licensed Rhode Island Sate Inspector.
References
References available upon request.
Timeline
Assistant Service Manager And Fleet Coordinator
Protech Automotive Services
04.2010 - 10.2023
Associate of Applied Science - Automotive Mechanics
New England Institute of Technology
- A1, A4, A5, A6, A7 and C1 ASE certifications
- Completed service advisor training through The Institute For automotive Business Excellence.
- Licensed Rhode Island Sate Inspector.
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