Michael Stevenson
North Syracuse,NY
Summary
Results-driven Service Manager of 10+years, known for exceptional productivity and efficient task completion. Specialize in customer relationship management, operational leadership, and process optimization to enhance service delivery. Excel in communication, problem-solving, and team collaboration, ensuring smooth operations and high customer satisfaction levels.
Overview
13
13
years of professional experience
Work History
Service Manager
Stevensons Tire and Service
Syracuse, NY
05.2014 - Current
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Received incoming calls from potential customers looking for quotes or information about services.
- Scheduled appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Provided accurate estimates of repair costs to customers and received authorization before proceeding.
- Reviewed completed work to verify consistency, quality, and conformance.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Analyzed business performance data and forecasted business results for upper management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Ensured compliance with applicable laws and regulations related to services provided.
- Surpassed sales goals through implementation of successful sales strategies.
- Organized team activities to build camaraderie and maintain low turnover.
Service Manager
Mavis Tire
Cicero, NY
10.2011 - 05.2014
Education
Certificate of Technical Studies - Auto Tech
BOCES
Syracuse, NY06-2000
Certificate of Technical Studies - Engine Rebuilding And Performance
BOCES
Syracuse, NY06-2000
Skills
- Mechanical Knowledge
- Computer Skills
- Excellent Communication
- Multitasking and Organization
- Customer Relationship Management
- Work Planning and Prioritization
- Team Collaboration
Timeline
Service Manager
Stevensons Tire and Service
05.2014 - Current
Service Manager
Mavis Tire
10.2011 - 05.2014
Certificate of Technical Studies - Auto Tech
BOCES
Certificate of Technical Studies - Engine Rebuilding And Performance
BOCES
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