Braxton Burton
Charles City
Summary
Dynamic Service Manager with extensive experience at Hy-Vee, Inc., excelling in food service management and customer relationship building. Proven track record in conflict resolution and team leadership, enhancing customer satisfaction and operational efficiency. Skilled in training staff and managing food service inventory, ensuring compliance with safety standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Manager
Hy-Vee, Inc.
Charles City
08.2025 - Current
- As a service manager, I have to manage the upfront, stocking, customer, or any department that needs help.
- I also have to be a leader of the team of checkers and stockers.
- I do work in customer service, but still as a service manager.
- It has improved my skills in conflict resolution and how to speak to and treat customers.
- I have learned skills like food management, food placement, how to handle busy days, and how to improvise.
- Managed daily operations to enhance customer service and satisfaction.
- Trained staff on service protocols and product knowledge to improve efficiency.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Fry Cook
Co-op bar and grill
Pomeroy
11.2024 - 08.2025
- Prepared and cooked menu items according to established standards and recipes.
- Maintained cleanliness of kitchen equipment and workstations throughout shifts.
- Trained new staff on cooking techniques and safety protocols.
- Monitored inventory levels and communicated needs to management.
- Collaborated with team members to ensure timely service during peak hours.
- Followed food safety guidelines to prevent contamination and ensure quality.
- Adjusted cooking methods based on customer preferences and dietary restrictions.
- Responded promptly to customer inquiries regarding menu options and ingredients.
Dishwasher/Food Prep
Shoreside bar and grill
Manson
05.2024 - 09.2024
- Efficiently operated commercial dishwasher, ensuring clean and sanitized dishes for the restaurant.
- Maintained a high level of cleanliness in the dishwashing area, following health and safety regulations.
- Collaborated with kitchen staff to manage dish flow during busy hours.
- Operated dishwashing machines efficiently to ensure proper sanitation.
- Sorted and organized clean dishes for easy access by team members.
- Followed safety protocols for handling chemicals and equipment use.
- Assisted in inventory management by restocking cleaning supplies as needed.
- Monitored dish washing area to ensure a safe and organized workspace.
- Managed large volumes of dirty dishes, utensils, and glassware during peak hours.
- Sorted and organized dishes for efficient washing and storage.
- Prepared and cooked a variety of dishes, following recipes and portion-control guidelines.
- Maintained cleanliness and organization in the kitchen area, including proper storage of ingredients and utensils.
- Assisted with inventory management by monitoring stock levels and notifying the supervisor when supplies needed to be replenished.
- Collaborated with team members to ensure the timely preparation and delivery of food orders.
- Followed all safety and sanitation procedures to maintain a clean and safe working environment.
- Operated kitchen equipment such as grills, ovens, fryers, etc., ensuring proper usage and maintenance.
- Adhered to dietary restrictions or special requests from customers when preparing meals.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
Food Service Assistant
Good Samaritan Society
Manson
03.2022 - 07.2024
- Prepared and served meals to patients, ensuring compliance with dietary restrictions and preferences.
- Maintained cleanliness and sanitation of food service areas in accordance with health regulations.
- Managed inventory of food supplies by monitoring stock levels and placing orders as necessary.
- Collaborated with kitchen staff for timely delivery of meals to patient dining areas.
- Provided customer service by addressing patient inquiries and concerns professionally.
- Followed standardized recipes and portion control guidelines for consistency in meal preparation.
- Operated kitchen equipment including ovens, grills, and steamers according to safety procedures.
- Trained new food service aides on operational responsibilities and best practices.
McDonald's Crew Member
McDonald's
Fort Dodge
06.2023 - 08.2023
- Delivered exceptional customer service by greeting customers and processing orders efficiently.
- Prepared food items according to standardized recipes, ensuring quality and consistency.
- Maintained organized work area while adhering to health and safety regulations.
- Collaborated with team members to facilitate operations during peak hours.
- Resolved customer inquiries and complaints professionally, ensuring prompt issue resolution.
- Restocked supplies as needed to maintain adequate inventory levels throughout shifts.
- Followed food handling procedures to ensure freshness and prevent contamination.
- Cleared tables and sanitized surfaces regularly to maintain a clean dining area.
Education
High school diploma - Manson, IA
Manson Northwest Webster Junior High/High School
Manson, IA05-2025
Skills
- Food service management
- On-the-job training
- Cooking
- Quick service & fast food restaurant
- Food Preparation
- Customer relationship building
- Leadership
- Team leadership
- Food Handling
- Manufacturing
- Culinary Experience
- POS systems
- Customer service
- Computer skills
- Upselling
- Food safety management
- Performance management
- Team management
- Cross-selling
- Sales
- Oil change
- Conducting staff training sessions
- Delegation
- Food Safety
- Attention to detail
- Formal training programs
- Basic math
- Managing food service teams
- Customer satisfaction surveys
- Conflict resolution
- Complaint handling
- Coaching
- Team motivation
- Power tools
- Mentoring
- Strategic planning
- Food service inventory management
- Typing
- Meal Preparation
- Management
- Mechanical knowledge
- Food Production
- Cleaning Experience
- Serving Experience
- Food management
- Staff training
- Effective communication
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Service Manager
Hy-Vee, Inc.
08.2025 - Current
Fry Cook
Co-op bar and grill
11.2024 - 08.2025
Dishwasher/Food Prep
Shoreside bar and grill
05.2024 - 09.2024
McDonald's Crew Member
McDonald's
06.2023 - 08.2023
Food Service Assistant
Good Samaritan Society
03.2022 - 07.2024
High school diploma - Manson, IA
Manson Northwest Webster Junior High/High School