Alicia Baker
Spanish Fork,UT
Summary
Dynamic general manager in the food service industry with a proven track record at Chubby Bakers, consistently recognized for upholding rigorous food safety standards while enhancing customer satisfaction. Expertise in staff training and inventory management fosters a positive work environment and optimizes operational efficiency. Committed to elevating dining experiences and cultivating enduring customer relationships, driving loyalty and business growth. Passionate about implementing innovative strategies that enhance service quality and team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Chubby Bakers
Orem, UT
02.2025 - 11.2025
- Supervised daily activities centered on upholding high food and beverage quality while maximizing customer satisfaction.
- Facilitated comprehensive onboarding and offboarding procedures to enhance employee transitions.
- Designed and delivered training sessions to enhance cooking techniques, ensure safety compliance, and improve overall productivity.
- Implemented training programs for new staff, focusing on food safety standards and operational procedures to maintain high levels of compliance and customer satisfaction.
- Achieved compliance with health and safety regulations through thorough inspections.
- Streamlined review and approval of employee schedules and timesheets to achieve operational efficiency. Ensured seamless operations through effective process management.
- Developed and maintained cleaning schedules while preparing beverage products to uphold safety standards and reduce health risks.
- Upheld high standards of kitchen cleanliness and sanitation to support food safety and operational efficiency through systematic cleaning protocols.
- Evaluated machinery performance and coordinated staff efforts for cleaning and maintenance to uphold safety and functionality standards.
- Implemented inventory management and portion control measures to minimize food waste contributing to increased profitability.
- Ensured a positive dinning experience by maintaining exceptional cleanliness and organization across all areas of the establishment.
- Enhanced customer satisfaction by addressing and resolving service issues swiftly. Managed escalated concerns with a focus on delivering knowledgeable support for lasting loyalty. Built trust through effective communication and timely resolution of customer inquiries.
- Increased community involvement by actively participating in local events. Secured sponsorships to enhance charitable initiatives and support engagement efforts. Developed strong partnerships with schools and organizations to drive collaborative engagement.
- Facilitated order-taking for customers utilizing direct communication channels to improve service delivery.
- Supervised effective order fulfillment operations to secure on-time delivery for UberEats, DoorDash, and Chubby Bakers Website.
Food Service Manager
Maverik Adventure Stop
Orem, UT
05.2023 - 07.2024
- Directed daily operations of a high-volume food service establishment, ensuring efficient and seamless workflow.
- Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in food preparation, service, and sanitation practices.
- Supervised team of 6-8 staff members, facilitating training, mentorship, and performance evaluations.
- Evaluated daily task list with employees and delegated responsibilities for successful completion.
- Managed inventory levels by executing routine audits, tracking stock levels, and initiating orders as necessary.
- Guaranteed adherence to health and safety regulations through regular inspections and staff training on proper food handling techniques.
- Handled escalated customer complaints swiftly by demonstrating attentive listening, understanding concerns, and delivering effective solutions.
- Sustain orderly and hygienic work environment by enforcing sanitation protocols and executing consistent inspections.
- Showcased strong leadership qualities by establishing a positive work culture that advanced teamwork, accountability, and opportunities for professional growth.
- Managed frequents sessions with kitchen team assessing quality uniformity of menu items and reviewing potential improvements.
- Maintained consistent portioning and serving of meals adhering to established standards.
- Organized and restocked products in display cases.
- Assigned weekly cleaning roles among staff members.
- Assessed sales data to detect trends and adapt strategies accordingly.
- Coordinated with health inspectors to address compliance matters efficiently.
- Supervised food preparation, production, and presentation while adhering to quality standards.
- Continuously monitored high levels of cleanliness, organization, storage, and sanitation of food and beverage products to secure quality.
Education
High School Diploma -
Spanish Fork High School
Spanish Fork, UT05-2001
Business
Utah Valley University
Orem, UT05-2001
Skills
- Food Service Management
- Food Preparation & Production
- Food Service & Safety Compliance
- Food Presentation & Handling
- Scheduling and Rostering
- Allergy Awareness
- Reliability
- Communication Skills
- Training Development
- Inventory & Supply Management
- Customer Satisfaction
- Table Service
- Facility Maintenance
- Health Inspections
Certification
ServSafe Certified
Timeline
General Manager of Food Service
Chubby Bakers
02.2025 - 11.2025
Food Service Manager
Maverik Adventure Stop
05.2023 - 07.2024
High School Diploma -
Spanish Fork High School
Business
Utah Valley University