Michael Stevenson
Mansfield
Summary
Results-driven Assistant Manager with over 18 years in environmental services. Expertise in team leadership, operations management, and customer satisfaction enhancement. Proven ability to streamline processes and foster productive work environments.
Overview
40
40
years of professional experience
Work History
Assistant Manager Environmental Services
Kaiser Permanente Medical Center
05.2013 - 08.2021
- Supervised daily operations, ensuring adherence to quality standards and protocols.
- Streamlined patient intake processes, enhancing workflow efficiency across departments.
- Developed training materials for new staff, improving onboarding effectiveness and consistency.
- Coordinated departmental meetings, facilitating communication among cross-functional teams.
- Worked with all departments within the medical facility to provide support service cleaning contracts.
- As appropriate, monitors and maintains policies and procedures on bio-hazard waste and destruction of confidential records.
- Implemented inventory management systems, reducing waste and optimizing resource allocation.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the department.
Environmental Services Supervisor
Mercy General Hospital
03.2005 - 04.2013
- Supervised daily cleaning operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices for sanitation and infection control.
- Implemented efficiency improvements in waste disposal processes, enhancing overall service delivery.
- Monitored inventory levels of cleaning supplies, coordinating timely replenishment to avoid shortages.
- Conducted regular inspections to assess cleanliness standards and address deficiencies promptly.
- Collaborated with hospital departments to ensure alignment on cleanliness standards and protocols.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Enhanced employee safety through regular training sessions on hazardous material handling and disposal procedures.
- Streamlined workflow processes for increased efficiency in managing daily cleaning operations across multiple facilities.
- Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
Environmental Services Supervisor
U.C. Davis Medical Center
08.1981 - 03.2013
- Developed training materials for new hires, streamlining onboarding processes for environmental services team.
- Led initiatives to enhance patient satisfaction through improved environmental conditions in hospital facilities.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Improved environmental compliance by developing and implementing comprehensive waste management programs.
- Collaborated with other department supervisors to ensure seamless coordination of services across the organization.
- Participated in industry conferences to stay current on emerging trends in environmental services and new technologies available for implementation.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Addressed customer feedback and complaints to maximize satisfaction.
Front End Assistant, Cashier, Maintenance Assist.
Costco Warehouse # 464
10.1996 - 06.2002
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Enhanced checkout efficiency by mastering POS systems and resolving payment issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to ensure smooth operations during busy periods.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Restocked and organized merchandise in warehouse during, and after work hours.
- Worked at the Gas Station assisting customers, cleaning up gas spills, and cleaning off gas pumps, and emptying trash cans during shift, and after shift.
Education
High School Diploma -
Highland High School
Albuquerque, NM06-1977
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Staff supervision
- Conflict resolution
- Retail operations
- Operations management
- Task delegation
- Time management
Timeline
Assistant Manager Environmental Services
Kaiser Permanente Medical Center
05.2013 - 08.2021
Environmental Services Supervisor
Mercy General Hospital
03.2005 - 04.2013
Front End Assistant, Cashier, Maintenance Assist.
Costco Warehouse # 464
10.1996 - 06.2002
Environmental Services Supervisor
U.C. Davis Medical Center
08.1981 - 03.2013
High School Diploma -
Highland High School