Windows OS
Michael Stewart
Sr. IT Analyst Professional
Hastings,MICHIGAN
Summary
Michael is a very well seasoned and dynamic IT Specialist professional with more than 5+ years of hands-on experience wearing multiple hats within the IT Infrastructure. He is a driving enthusiast, so customer facing liaison with key stake-holders is an arsenal skill for him. He is technically sound with vast knowledge ranging from simple break-fix troubleshooting, project management/business analysis budgeting and planning to workstation deployment/migrations. His exposure with multiple companies has helped to adapt dynamically quickly with any issue or change in IT environments in a proficient and timely manner. Summary: Overall 7+ years of computer hardware and software technical support experience. Expert in client relations, risk management and GREAT people skills. O365 Admin/Exchange, Application Support, MySQL/SQL Server Windows 7-10, VM/SCCM/CMS, HD/DT I,II,III Support Apple Mac IOS/OX, AD/GPO/Compliance, DHCP/DNS Server Linux, SharePoint, White Glove Customer Service Proven leadership qualities spanning 215+ years that help with both internal employees (coaching/mentoring) and external customers alike (business growth/capital gains). Provided excellent customer service via phone, email and in person, when necessary. Hands-on experience with TMS for inventory management and vendor auditing. Ability to research online and work through problems to focus on resolution and customer rapport building. Experienced in account/order/relationship management, technical support and business key stake-holders to IT liaison. Vendor purchasing/IT budgeting/forecasting, asset management experience as well.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
5
5
Certificates
1
1
Language
Work History
Sr. IT Analyst
Triumph Business Capital
Coppell, TX
04.2016 - 01.2022
- Troubleshoot desktop PC, printers, laptop and network connection problems / issues
- Worked closely with clients to ensure customer satisfaction with guaranteed 24/7 response times in as little as 2 hours
- Perform PC hardware and peripheral device installation, maintenance, and training
- Technical skills utilized within this IT environment such as, Networking, Servers and environments; Desktop - operating systems, applications and environments, web and cloud applications and environments, database systems, remote VM applications, tools and environments, Security (Bit locker/Mcafee), AD/GPO/SEC - compliance, etc., unified messaging applications and environments
- Software installs, upgrades, configurations and troubleshooting for Windows 7 & 10
- Replaced or upgraded hardware/software components
- Installed and troubleshooting network printers
- Installed and managed anti malware software for computers
- Solving hardware and software, network connectivity, internet and outlook issues
- Built, integrated, and helped design the anti-virus security suite using MDM/Trend Micro office-scan security suites to integrate with the Win 7 to Windows 10 Migration (Enterprise Level) 55% Apple Mac environment
- Utilized in- depth knowledge of Information security products and technologies (Intrusion Detection/Prevention, Firewall, Advanced Threat,SonicWall,ConnectWise,Cisco,VIOP, etc.)
- Perform functions including SQL entry tuning, database application, and developer support
- Write clear, concise, well organized technical documentation to maintain standards and procedures.
- Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
- Participated in internal audits regarding quality management system.
- Delivered in-depth Regional Area training, imparting knowledge of best practices for protecting data and minimizing errors.
- Enhanced and reconstructed computer systems resulting in .28% increased efficiency for business end-users.
- Investigated and addressed system issues to enhance usability and improve functionality.
Lead TSC IT Analyst
Agriculture, U.S. Government
St.Louis, MO
03.2009 - 01.2016
- Applied enterprise desktop policies and procedures such as encryption of portable devices, and security
- Designed standard desktop images set to TS Clearance
- Break-fix of computers, laptops and printers
- Perform device repairs on laptops and computers such as fixing screens, hard drives, motherboards and mainboards
- Maintained desktop/VM’s deployment services, including releases, patches, and virus updates
- Replaced motherboards, hard drives, memory, and various pieces of hardware
- Fix/repair printers (HP, Lexmark, Dell, Xerox and other makes)
- Windows operating system troubleshooting and POS troubleshooting
- Imaged and troubleshooted Apple Mac and laptops OS and supported business applications
- Configure and troubleshoot mobile devices such as smartphone-Android; iPad/iPhone including mobile security software(IronHorse, other proprietary MDM clients)
- Ability to provide consistent, excellent customer service support to management levels and users
- Rural and Development database using PL/SQL queries to add/remove/merge client data for the Treasury Dept performing SQL queries and modifications
- Ability to provide consistent and excellent customer service support to client and upper management
- Responsible for load planning, selecting, sequencing and monitoring all transport and cargo
- Reviewed loose bay and highline inventories from Special Handling, stacker inventories from
- Ensured that all explosive material movements received the necessary diplomatic and port clearances prior to cargo manifesting
- In addition, ensured hazardous material compatibility on all loads, including passenger restrictions
- Develop technical requirements and identified solutions to meet the USDA/Federal Government needs.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Approved system scope through existing knowledge and fact-finding to inform development or modification of complex information systems.
- Evaluated and adopted new technologies to address changing industry needs.
- Gathered requirements and performed gap analysis through design workshops with users.
- Maintained and administered computer networks and environments.
Desktop Support Technician II
Bryan Cave LLP
01.2008 - 02.2009
- Led and supported all the Business technical needs through the Helpdesk/Deskside support team of 25 networking/technical professionals
- Provided Tier ll-lll level support for computer software and equipment and provided on-call support and problem resolution for computer applications in multi-user computer and to large size companies
- Experienced Microsoft Server communications environments
- Developed and wrote desktop strategies for medium Technologist (Exchange, AD, SharePoint) to help drive Corporate Desktop Strategy
- Lead enterprise desktop provisioning to a more proactive lifecycle management; from building relationships with business leaders to understand their technology needs to create a business management solution.
Sr. Computer Technician
Govt Clearance, Computer Science Corporation
06.1999 - 01.2008
- Break-fix of computers, laptops and printers
- Perform device repairs on laptops and computers such as fixing screens, hard drives, motherboards and mainboards
- Served on a team of 130 customer care reps for the Federal Govt Contracts Corp Division
- Installed, configured, diagnosed, and troubleshoot computer networks
- Replaced motherboards, hard drives, memory, and various pieces of hardware
- Fix/repair printers (HP, Lexmark, Dell and other makes)
- Windows operating system troubleshooting and POS troubleshooting Assisted 500,000+ customers with web based, software and network related problems or questions
- Determine problems, classify levels, prioritize the open trouble tickets, ensure problem ownership and promote end-user satisfaction
- Utilized Vantive, Heat, Remedy and Web Based Remedy ticket tracking systems.
Education
Associate of Science - Nexas CyberSercurity
University of Michigan - Ann Arbor
Ann Arbor, MI 11.2021 - 01.2024
Skills
Performance Optimization
Data analysis
Teambuilding
Technical Analysis
Google Workspace
Analytical and Critical Thinking
Conflict Resolution
Customer Service
Interpersonal Communication
Organization and Time Management
Information security
IT Performance Report Creation
Technical Support Warrior
Certification
CompTIA A+ (2016)
Software
MaC OsX;CentOS;Unbuntu-Unix
ServiceNow;RemedyBMC;Heat Ticketing System
Excellent Researching skills
Timeline
Associate of Science - Nexas CyberSercurity
University of Michigan - Ann Arbor
11.2021 - 01.2024
Sr. IT Analyst
Triumph Business Capital
04.2016 - 01.2022
Lead TSC IT Analyst
Agriculture, U.S. Government
03.2009 - 01.2016
Desktop Support Technician II
Bryan Cave LLP
01.2008 - 02.2009
Sr. Computer Technician
Govt Clearance, Computer Science Corporation
06.1999 - 01.2008