MICHAEL STIEF
Business Owner
Las Vegas,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
Owner/Business Operations Manager
EAGLE MARKETING LLC
01.2018 - Current
- Introduce customers to products, educate and complete sales and customer service follow up
- Process customer correspondence and respond to complaints and/or process returns according to policy
- Cross market similar products as per customer needs or wishes.
Remote Customer Service Specialist
U-HAUL MOVING AND STORAGE
01.2022 - 12.2023
- Assist customers with issues stemming from reservations to storage and resolving billing and other such issues to ensure a seamless transition from complaint to resolution in an effort to retain the customer for the future.
Policy Services Specialist 1
AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA
Costa Mesa, CA
01.2016 - 01.2017
- Receive inbound calls from members and insured’s and assist with various tasks from processing payments to comprehensive policy reviews including but not limit adding or removing drivers and or vehicles, policy coverage changes and to cross sell other products available to enhance current discounts offered.
Senior Mortgage Banker
PEOPLES BANK
Irvine, CA
01.2015 - 01.2016
- Receive live leads from various sources and qualify the leads to ensure compliance with HUD and FHA guidelines
- Worked on potential loan requests from application to final funding and followed up with Loan Originator skilled at properly qualifying applicants for residential mortgages
- Committed to excellence in meeting agency compliance and exceeding consumer service goals.
Fleet Sales Manager / Alternative Fuel and Electric Vehicle Sales Manager
FLADEBOE AUTOMOTIVE GROUP, INC.
Irvine, CA
01.2010 - 01.2014
- Sales and service of Honda, Volkswagen, Buick, GMC, Coda and EcoCentre Electric vehicles
- Specialized in government fleet and alternative fuel vehicle sales and marketing
- Assisted general manager with coordination of sales and appointment setting staff Coordination and management of trade shows and special events for all brands
- Represented company in negotiating and formulating pricing policies with suppliers
- Reviewed sales reports and other performance data, with general manager, to measure productivity and goal achievement
- Skilled in analyzing operations to evaluate project performance, suggested areas for cost reductions.
Owner / Business Operations Manager
NEWPORT MESA DETAIL
Costa Mesa, CA
01.2008 - 01.2010
- Owned and operated a firm specializing in mobile auto detail
- Responsible for creating all advertising and marketing plans for new start-up business.
Loan Consultant
HOMECENTER LOANS
Irvine, CA
01.2005 - 01.2008
- Cold called potential clients from targeted farm lists to offer alternative forms of refinancing or purchase financing for residential loans
- Worked on potential loan requests from application to final funding and followed up with applicants to ensure satisfaction with the process and request referrals
- Loan Originator skilled at properly qualifying applicants for commercial / residential mortgages
- Committed to excellence in meeting agency compliance and in exceeding customer service goals.
Chief Operations Officer / Chief Financial Officer
EXPO NETWORK, INC
Costa Mesa, CA
01.1991 - 01.2005
- Preparation of quarterly financial statements for submission to CPA
- Effectively handled multi-state union contracts and negotiated with vendors to obtain the lowest price, as well as the most favorable terms and conditions
- Coordinated outsourcing to increase bottom-line profitability and save time.
Education
Automotive Management -
College of Automotive Management
Program in Bio-Chemistry -
California Polytechnic University, San Luis Obispo, CA
Associate of Science Degree -
Moorpark College, Moorpark, CA
Skills
- Business Management
- Marketing Tactics
- Customer Relations
- Relationship Building
- Client Service
- Sales expertise
- Creative problem solving
- Operations management
- Negotiation
- Schedule optimization
- Sales and marketing
Computer Applications And Database Skills
Win, 10 & 11, MS Office Suite and Google office suite, ChatGPT, Runway, Leonardo, deal.ai, Reynolds & Reynolds, Vin Solutions, Dealer Socket, Sales Force (Data.com)
Professional Highlights
Dedicated Operations and Business Development Manager is a U.S. Army decorated veteran and effective leader who excels in using proven methods to successfully cut costs, streamline operations and increase productivity. Assertive and enthusiastic leader and decision maker with unsurpassed work ethic.
Timeline
Remote Customer Service Specialist
U-HAUL MOVING AND STORAGE
01.2022 - 12.2023
Owner/Business Operations Manager
EAGLE MARKETING LLC
01.2018 - Current
Policy Services Specialist 1
AUTOMOBILE CLUB OF SOUTHERN CALIFORNIA
01.2016 - 01.2017
Senior Mortgage Banker
PEOPLES BANK
01.2015 - 01.2016
Fleet Sales Manager / Alternative Fuel and Electric Vehicle Sales Manager
FLADEBOE AUTOMOTIVE GROUP, INC.
01.2010 - 01.2014
Owner / Business Operations Manager
NEWPORT MESA DETAIL
01.2008 - 01.2010
Loan Consultant
HOMECENTER LOANS
01.2005 - 01.2008
Chief Operations Officer / Chief Financial Officer
EXPO NETWORK, INC
01.1991 - 01.2005
Automotive Management -
College of Automotive Management
Program in Bio-Chemistry -
California Polytechnic University, San Luis Obispo, CA
Associate of Science Degree -
Moorpark College, Moorpark, CA