Michael Stoner
Mack,CO
Summary
Adept at fostering team success and exceeding sales targets at Steamboat Ski Resort, I bring a proven track record in customer support and safety procedures. My experience includes training staff, negotiating with vendors, and enhancing customer satisfaction through knowledgeable assistance. I excel in teamwork and problem-solving, contributing to a positive and efficient work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Lead Demo Center Rental Technician
Steamboat Ski Resort
11.2022 - 04.2023
- Trained new employees on company policies and procedures, fostering a supportive work environment.
- Established strong relationships with vendors, negotiating favorable terms and ensuring timely delivery of rental equipment as needed.
- Contributed to team success by consistently meeting or exceeding rental sales targets.
- Assisted customers with selecting appropriate rental equipment based on their needs and preferences.
- Managed financial transactions accurately while maintaining strict adherence to company protocols regarding cash handling practices.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the rental process.
- Educated customers on proper usage, safety guidelines, and care of rented equipment to minimize risk of accidents or damage.
Trip Leader
Royal Gorge Rafting and Zipline
05.2022 - 09.2022
- Educated travelers about the historical context of various destinations visited during the trip, enriching their overall experience.
- Promoted responsible travel practices within our groups, ensuring adherence to sustainable tourism principles.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain high levels of client satisfaction.
- Cultivated strong relationships with local vendors and businesses to provide unique opportunities for group members.
- Managed trip logistics efficiently to ensure smooth transportation and accommodation arrangements for participants.
- Contributed to a positive work environment by actively engaging with colleagues and maintaining open lines of communication.
- Helped and encouraged new guides to trust themselves to safely navigate exceptionally difficult sections of river with major inherent risks
Education
Associate of Applied Science - Mathematics And Computer Information Science
Solano Community College
Fairfield, CA01.2026
Skills
- Patience and Tolerance
- Heavy Lifting
- Customer Support
- Safety Procedures
- Teamwork and Collaboration
- Excellent Communication
- Team Collaboration
- Active Listening
- Time Management
- Problem-solving abilities
basic electronics engineering
I've been studying DC circuits for the past year with an Arduino basic electronics kit, multimeter, and teaching myself ohms law. I've been learning to read schematics and learning how to predict readings of certain parts of a circuit from the math behind ohms law.
Languages
Python
Html5
CSS
JavaScript
Java
Ruby on Rails
SQL
PHP
C#
Certification
- Computer Networking License - CCNA I + II (2004)
- [Area of expertise] License - [Timeframe]
Whitewater kayaking
I've been whitewater kayaking since 2005. I seriously whitewater kayaked and rafted since 2011. I started professionally guiding whitewater in 2017. Since that time I've had many jobs and titles doing either or both for businesses. I received my ACA Whitewater Kayak Instructor IV certification in 2019. I've lead(step below manage) whitewater rafting trips from class III to IV and guided on class V whitewater.
Additional Information
Volunteer Work - In the summer of 2014 I was a camp councilor for a mathematics, computer science, and outdoor recreation camp. The camp was created by John Peterson who previously taught at Yale through Western State Colorado University. We taught kids how to salt and encrypt code, taught gaming programming, and took them whitewater boating.
Timeline
Lead Demo Center Rental Technician
Steamboat Ski Resort
11.2022 - 04.2023
Trip Leader
Royal Gorge Rafting and Zipline
05.2022 - 09.2022
Associate of Applied Science - Mathematics And Computer Information Science
Solano Community College
- Computer Networking License - CCNA I + II (2004)
- [Area of expertise] License - [Timeframe]
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