Michael Story
Normal,IL
Overview
6
6
years of professional experience
Work History
Shift Lead and Management Trainee Intern
Culver's
04.2023 - Current
- Presented a consistent brand experience while learning and transferring skills of team management, branch expectations, scheduling, and training
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Developed and implemented new processes and procedures to streamline operations.
- Top ranked Culver's in customer satisfaction in the Central Illinois region since starting internship.
Front of House Manager
Chipotle
12.2021 - 03.2023
- Communicated and trained a large multicultural team to serve and greet guests and present a consistent brand experience.
- Collaborated on the implementation and management of a referral program to attract new talent and designed incentivized bonus structure for recruitment purposes.
- Monitored inventory levels closely to minimize waste while keeping costs under control through careful planning and purchasing decisions.
- Under my management our team fell into the top 5 of 160 Chipotle stores in Illinois in to-go sales and the top store in Ecosure regulations.
Shift Lead/Manager
Logan's Roadhouse
01.2018 - 05.2020
- Represented Logan's as the primary liaison to customers and fundraising partners, consistently delivering high-quality customer service to uphold the organization's reputation.
- Achieved top performance in to-go sales, displaying a commitment to excellence.
Education
Bachelor of Science - Organizational Leadership Communications
Illinois State University
Normal, IL05.2024
Leadership Experience
Acacia Fraternity, Inc., Normal, IL | Community Human Service Chairman | 2021-2023
- Planned and volunteered in service opportunities spanning all over Normal, Illinois at such places like Midwest Food Bank, The Constitution Trail, Sunnyside Farm, Normal Parks & Recreation, and the Central Illinois Down Syndrome Organization, Improved performance and efficiency of operations to ensure organization success, Supervised and delegated responsibilities to an officer team of 12 members, Achieved over 160 hours of service as the Community & Human Service Chairman.
Acacia Fraternity, Inc., Normal, IL | Risk Manager | 2021-2022
- Participate in weekly meetings to grow the active chapter and recruit future pledge classes, Administer the chapter by taking care of all risks and using a judicial board to deal out punishments, Hold the position of an executive leader of an RSO by keeping consistent communication.
Acacia Fraternity, Inc., Normal, IL | Interim Venerable Dean/President | 2021-2022
- Managed 104 members of an RSO, conducted controversial and important meetings for the chapter, and established an executive order in the RSO
Accomplishments
- Received the Human Service, Philanthropy, and Service Collaboration Awards at the Greek Gala's
- Achieved the Illinois State University's Emerging Leader Award for Greek Life
Timeline
Shift Lead and Management Trainee Intern
Culver's
04.2023 - Current
Front of House Manager
Chipotle
12.2021 - 03.2023
Shift Lead/Manager
Logan's Roadhouse
01.2018 - 05.2020
Bachelor of Science - Organizational Leadership Communications
Illinois State University
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