Michael Stratford
Focused Gunner's Mate Second Class bringing 9 years of U.S. Navy experience. Focused on applying Technical skills to support and enhance Military operations. Gifted in equipment inspection, maintenance and repair. With 2 years of ordnance admin maintaining over $200 Million in R&D assets. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Professional delivery expert with proven focus on efficient and reliable service. Skilled in equipment setup, troubleshooting, and client interaction, ensuring smooth operations and customer satisfaction. Strong team player known for adaptability and achieving results in dynamic environments. Dependable and ready to meet demands of this role with precision and care.
Work History
Delivery Technician
1 Year- Ensured compliance with safety regulations during equipment installation and operation.
- Trained new staff on proper handling and delivery protocols for medical devices.
- Maintained accurate inventory of equipment, facilitating efficient resource allocation.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Managed paperwork accurately, including invoices, delivery receipts, and logbooks.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of products.
- Contributed to inventory management, performing routine checks and reporting discrepancies for resolution.
- Managed customer inquiries and complaints in a polite and professional manner.
Customer Sales Representative
1 Year 11 Months- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Coordinated timely replacement of damaged or missing products to enhance customer satisfaction.
- Resolved escalated calls efficiently, achieving satisfactory outcomes for customers and the company.
- Streamlined issue resolution processes, reducing average response time significantly.
- Streamlined issue resolution processes to enhance responsiveness and customer experience.
- Identified process improvement opportunities in team meetings.
Gunner's Mate
9 Years- Completed inspections and any basic repair needed to uphold strict performance standards.
- Operated and maintained $200 Million worth of Ordnance, and supporting assets.
- Taught, and re-qualified 150 personnel in small arms and crew-served weapons (2017-2018).
- Adapted work schedule to include nights, weekends, and holidays; night, weekend, and holiday shifts.
- Coordinated daily operations for team of 5, establishing and implementing training program goals.
- Coordinated daily operations for team of 5 personnel and established goals for training programs.
- Instructed and re-qualified 150 personnel in small arms and crew-served weapons (2017-2018).
- Led administrative duties for ordnance and supporting assets, enhancing inventory accuracy for Navy (2019-2022).