Michael Suarez

Transferred from University Dodge, Davie FL to Aventura Chrysler Jeep Dodge Ram, North Miami Beach, FL in January 2022. I am employed with the same responsibilities as I was in my prior location. Aventura Chrysler Jeep Dodge Ram, North Miami Beach, FL is a sister store to University Dodge, Davie FL. Both locations are ran by Atlantic Coast Automotive Group which owns 170 stores and is owned by Faisal Ahmed.

Managed shop activities for 18 years, ensuring high-quality service delivery and customer satisfaction.

Implemented comprehensive training sessions for numerous technicians, focusing on technical proficiency and best practices.

Managed customer service calls to resolve concerns and facilitate repair processes.

Oversaw shop activities to ensure efficient workflow and employee performance.

Achieved successful vehicle repairs across all categories including electrical, transmission, and differential systems. Resolved suspension and HVAC issues to improve overall vehicle performance. Eliminated drivability concerns and addressed water leaks, squeaks, and rattles effectively. Delivered expert repairs on hybrid vehicles and heavy diesel engines, enhancing operational capacity. Completed engine overhauls, significantly improving vehicle reliability and performance.

Demonstrated proficiency in automotive diagnostics through certification, focusing on comprehensive mechanical repairs and electrical diagnostics across gasoline, diesel, and hybrid vehicle systems.

Achieved high customer satisfaction through effective work dispatch management. Consistently maintained customer satisfaction ratings above average. Contributed to the University Dodge Davie FL location's success as a leading revenue generator in South Florida.