Michael Suits
Support Services Representative
Modesto,CA
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. 18 years of experience as a Support Services Representative with knowledge of the CBA and union partnership.
Overview
21
21
years of professional experience
Work History
Support Services Representative
Kaiser Permanente
Modesto, California
05.2005 - Current
- Served as team lead for two years
- Planned, led monthly departmental meetings
- Coached other staffers to improve performance
- With guidance from management, I reviewed and assessed needs of department, recommended approval or denials of time off for work unit
- Oversaw daily workflow for team of 6 employees
- Develop training schedules
- Ensure team meets monthly goals, delivers quality service to customers
- Ensure sufficient and appropriate staffing levels for multiple facilities daily
- Interpret collective bargaining agreements to minimize cost of overtime and other premium payments due to scheduling
- Document discussions with staff/management when necessary to ensure contract requirements
- Negotiate with staff to cover vacant shifts
- Generate and maintain computerized master schedule
- Address all urgent staffing/payroll issues
Outpatient Pharmacy Technician
Kaiser Permanente
Modesto, California
05.2002 - 05.2005
- Served as primary resource at Standiford Pharmacy for processing Treatment Authorization Requests, Medi-Cal prescription claims, paperwork
- Compounded specialty medication prescribed by physicians
- Helped health care providers and patients by greeting them in person and by phone, answering questions, requests, referring inquiries to pharmacists
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipated needed medications/supplies; placed/expedited orders; verified receipts; removed outdated medication
- Maintained safe/clean pharmacy by complying with procedures, rules, and regulations
- Organized medications for pharmacists to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities
Education
Modesto Junior College
Associate of Science degree -
Carrington College
Sacramento, CASkills
- Over 18 years of experience in Staffing Office coordinating correct employee for specific shift
- Knowledgeable in CNA and SEIU Union Contracts
- Effective Multitasking/Coordination of several projects
- Training new department employees
- Effectively using time management skills to complete tasks or for a specific project
- Microsoft Office
- PS3
- CIPS/Mainframe
- Typing Speed of 60 wpm
- Verbal/Written Communication
- Problem-Solving
Timeline
Support Services Representative
Kaiser Permanente
05.2005 - Current
Outpatient Pharmacy Technician
Kaiser Permanente
05.2002 - 05.2005
Modesto Junior College
Associate of Science degree -
Carrington College