Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Dl No
Personal Information
Awards
References
Personal qualities
Reference
References
Generic
Open To Work

Michael Ofuya Sululu

Doha

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Laundry Team Leader Laundry Supervisor

Work Type

Full TimeContract WorkPart Time

Location Preference

On-SiteRemoteHybrid
Location: Doha , Qatar
Open to relocation: Yes

Important To Me

Flexible work hoursCompany CultureWork-life balanceCareer advancementPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing4-day work week

Summary

Dynamic Laundry Supervisor at Sharq Village Spa, a Ritz-Carlton Hotel, with a proven track record in enhancing operational efficiency and customer satisfaction. Expert in staff training and development, I fostered a collaborative environment that reduced turnover and improved service quality, achieving significant improvements in team performance and guest experiences.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Laundry Supervisor

Sharq Village Spa, a Ritz-Carlton Hotel.
Qatar
04.2024 - Current
  • Supervised daily laundry operations to ensure efficiency and quality standards.
  • Trained staff on proper laundering techniques and equipment usage.
  • Implemented inventory management system for tracking linens and supplies.
  • Developed schedules to optimize workflow and staff productivity.
  • Monitored performance metrics to identify areas for process improvement.
  • Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
  • Collaborated with housekeeping team to coordinate linen supply for guest rooms and public areas.
  • Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Developed and implemented staff recognition programs to motivate and reward employees.

Laundry Team Leader

Sharq Village & Spa a Ritz-Carlton Hotel.
Qatar
09.2022 - 03.2024
  • Led team to consistently deliver exceptional guest experiences and maintain high service standards.
  • Coordinated daily operations, ensuring seamless communication among departments for optimal workflow.
  • Mentored and trained new staff on luxury hospitality standards and operational procedures.
  • Implemented process improvements that enhanced efficiency in service delivery and guest satisfaction.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

Diploma - Tourism And Hotel Management

Mt. Kenya University
Mombasa Kenya
08-2018

Skills

Laundry operations

Customer service-focused

Workload prioritization

Staff training and development

Task assignment

Health and safety

Machine operation

Department coordination

Organizational skills

Effective communication

Team leadership

Team performance management

Operational efficiency analysis

Inter-department collaboration

Languages

English

Timeline

Laundry Supervisor

Sharq Village Spa, a Ritz-Carlton Hotel.
04.2024 - Current

Laundry Team Leader

Sharq Village & Spa a Ritz-Carlton Hotel.
09.2022 - 03.2024

Diploma - Tourism And Hotel Management

Mt. Kenya University

Dl No

DL-1077532

Personal Information

Passport Number: Ak1035750

Awards

  • 5 Star Winner, 04/01/25, Sharq Village & Spa - The Ritz Carlton Hotel
  • 5 Star Member Nominee, 10/01/23, Sharq Village & Spa - The Ritz Carlton Hotel

References

References available upon request.

Personal qualities

  • Professional, results-driven and committed on high standards.
  • Reliable, flexible and detailed to customers
  • Strong interpersonal and communication skills.
  • Positive attitude with ability to lead, inspire and work under pressure.
  • Problem solving and critical thinking.

Reference

Available on request

References

Available on request

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