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Michael Sululu
Doha
Work Preference
Summary
Executed detailed organization of housekeeping operations, prioritizing timely task completion and enhancing collaboration across departments to elevate guest satisfaction.
Overview
8
8
years of professional experience
Work History
Supervisor (Housekeeping)
Sharq Village & Spa -The Reitz Culton Hotel
Doha, Qatar
06.2024 - Current
- Supervised daily cleaning operations ensuring high standards of hygiene and guest satisfaction in a 5-star hotel environment.
- Supervise and coordinate the daily activities of room attendant and housekeeping staff.
- Ensure all guests requests, maintenance issues and cleanliness tasks are handled promptly and accurately.
- Conducting inspection of all guests villas/rooms and public areas to maintain cleanliness and quality standards.
- Coordinating with other departments to ensure seamless guest services delivery.
- Participating and supportive in laundry operations required.
- Training and motivating team to uphold safety, hygiene and grooming standards.
- Managed scheduling and shift assignments for a team of 20 housekeeping staff to ensure 24/7 coverage.
Team leader(Housekeeping)
Sharq Village & Spa -The Reitz Culton Hotel
Doha, Qatar
09.2022 - 05.2024
Team leader (Housekeeping)
Jomo Kenyatta international airport (JKIA)
Nairobi, Kenya
12.2019 - 06.2022
Room Attendant
Pride-Inn Hotel and resorts
Mombasa, Kenya
11.2017 - 09.2019
Education
Certificate in Housekeeping coordinator -
Sharq Village & spa -Ritz Culton Hotel
Doha Qatar 12.2023
Diploma in Hospitality and tourism management -
Christian institute training centre
08.2022
Certificate in computer software development -
The Hub computer institute
Mombasa Kenya 07.2019
Kenya certificate of secondary education -
Birunda PAG Sec Sch.
Bungoma Kenya 01.2016
Kenya certificate of primary education -
Birunda PAG Pri Sch.
Bungoma, Kenya01.2012
Skills
- Achieved improved team dynamics through effective leadership Enhanced guest service experiences, resulting in increased customer loyalty Streamlined scheduling and shift management, leading to reduced operational delays Elevated quality control standards, contributing to product consistency Optimized laundry coordination, ensuring timely service delivery Resolved complex problems, enhancing overall service efficiency Maintained high attention to detail, resulting in fewer errors Improved time management practices, leading to timely project completions Delivered impactful staff training, resulting in enhanced team performance Executed multitasking capabilities, ensuring all tasks were completed efficiently Fostered strong communication skills, improving team collaboration Strengthened interdepartmental communication, leading to smoother operations Conducted thorough inspection procedures, ensuring compliance with standards Supervised cleaning operations, resulting in a consistently clean environment Focused on customer satisfaction, driving positive feedback Motivated staff effectively, leading to improved morale and productivity
Languages
English
Personal Qualities
- Professional, detailed, and committed to high standards
- Strong interpersonal, communication and problem-solving skills
- Positive attitude with ability to lead, inspire and work under pressure
- Reliable, flexible and guest-focused
Country
Kenya
Dl No
DL-1077532
Personal Information
Passport Number: Ak1035750
Awards
- 5 Star Winner, 04/01/25, Sharq Village & Spa - The Ritz Carlton Hotel
- 5 Star Member Nominee, 10/01/23, Sharq Village & Spa - The Ritz Carlton Hotel
References
References available upon request.
Timeline
Supervisor (Housekeeping)
Sharq Village & Spa -The Reitz Culton Hotel
06.2024 - Current
Team leader(Housekeeping)
Sharq Village & Spa -The Reitz Culton Hotel
09.2022 - 05.2024
Team leader (Housekeeping)
Jomo Kenyatta international airport (JKIA)
12.2019 - 06.2022
Room Attendant
Pride-Inn Hotel and resorts
11.2017 - 09.2019
Diploma in Hospitality and tourism management -
Christian institute training centre
Certificate in Housekeeping coordinator -
Sharq Village & spa -Ritz Culton Hotel
Certificate in computer software development -
The Hub computer institute
Kenya certificate of secondary education -
Birunda PAG Sec Sch.
Kenya certificate of primary education -
Birunda PAG Pri Sch.