Michael Sumner
Springfield,MO
Summary
Dynamic and dedicated cashier with proven customer service excellence at Lowe's Home Improvement. Skilled in cash handling and adept at resolving customer complaints, fostering loyalty and repeat business. Recognized for enhancing the checkout experience and mentoring new staff, contributing to a streamlined and efficient operation.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
24
24
years of professional experience
Work History
Cashier
Lowes Home Improvment
Springfield Missouri
05.2023 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
Cashier
Pilot Travel Centers
Springfield, MO
04.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
McDonald's Restaurant
Ventura, CA
05.2017 - 05.2018
Nutrition Specialist
US Army
04.2001 - 04.2009
Education
GED -
Ventura Adult Education
Ventura, CA06.2016
Skills
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Money handling
- Cash register operation
- Order taking
- Professionalism and courtesy
- Customer service
Timeline
Cashier
Lowes Home Improvment
05.2023 - 05.2025
Cashier
Pilot Travel Centers
04.2022 - 02.2023
Cashier
McDonald's Restaurant
05.2017 - 05.2018
Nutrition Specialist
US Army
04.2001 - 04.2009
GED -
Ventura Adult Education