Michael Swoboda
Spring Hill,TN
Summary
My unique experiences have honed strong analytical, problem-solving, and communication skills. With a proven track record of tackling complex challenges in diverse settings, I excel in dynamic environments requiring adaptability and innovation.
Overview
6
6
years of professional experience
Work History
Jr ServiceNow Developer
CereCore
07.2023 - Current
- Designed and automated workflows to improve operational efficiency and ensure seamless processes within the organization
- Scripting with JavaScript and Glide API, creating custom scripts for business rules, client scripts, and UI policies.
- Developed and enhanced Service Catalog items to ensure a smooth and dynamic end-user experience.
Executive Assistant
Ancient Nutrition
01.2020 - 01.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, and scheduled meetings and appointments to optimize time.
- Screened and prioritized incoming calls and emails, responding on behalf of the executive as appropriate and delegating tasks to other team members.
- Coordinated complex travel arrangements for the executive, including transportation, lodging, and scheduling of meetings and events.
- Provided personal support to the executive by managing personal errands, appointments, and other responsibilities as needed.
- Acted as a liaison between the executive and other departments, ensuring effective communication and collaboration across the organization.
Resolution Specialist
Wesley Financial Group
06.2019 - 01.2020
- Conducted in-depth consultations with clients to understand their timeshare ownership and identify the best approach for cancellation or exit.
- Utilized a variety of legal strategies and tactics to successfully cancel timeshare contracts on behalf of clients, including negotiation with developers, filing lawsuits, and leveraging state and federal consumer protection laws.
- Maintained detailed records and documentation of all client interactions, ensuring compliance with legal and ethical standards.
- Conducted research and analysis on industry trends and legal developments to inform the development of new cancellation strategies and approaches.
- Generated positive reviews and referrals from satisfied clients through exceptional service and outcomes.
Client Analyst
Meta Bank
10.2018 - 06.2019
- Developed and maintained relationships with clients, providing ongoing support and guidance throughout the factoring process.
- Prepared and reviewed legal documents related to factoring agreements, ensuring compliance with all relevant regulations and standards.
- Monitored client accounts and proactively identified potential issues or opportunities for improvement, working closely with other team members to develop effective solutions.
- Provided regular reporting to clients, including accounts receivable aging reports, cash flow projections, and other financial information to support informed decision-making.
- Worked closely with other departments, including sales, underwriting, and operations, to ensure effective communication and collaboration across the organization.
Debtor Analyst
Meta Bank
06.2018 - 10.2018
- Managed collections and resolution of any disputes related to debtor accounts, working with debtors and clients to ensure timely payment and resolution of issues.
- Provided regular reporting to clients, including accounts receivable aging reports, cash flow projections, and other financial information to support informed decision-making.
- Developed and maintained relationships with debtors, providing ongoing support and guidance throughout the factoring process.
Invoice Analyst
Meta Bank
03.2018 - 07.2018
- Reviewed and verified invoices submitted by clients, ensuring accuracy and completeness of information.
- Worked closely with clients to resolve any issues or discrepancies related to invoices, providing guidance and support as needed.
- Prepared and processed invoices for payment, ensuring compliance with all relevant regulations and standards.
Education
Associate of Applied Science - Intelligence Operations Studies
Cochise College
Douglas, AZCertificate of Completion - Software Development
Nashville Software School
Nashville, TN01.2023
Skills
- Executive Support
- Problem-Solving
- Software Development
- Time Management
- Research and Analysis
- Communication
- Organization
- Critical Thinking
- Attention to Detail
MILITARY EXPERIENCE
Intelligence Analyst. Fort Campbell, KY
US Army | 06/2010 - 01/2015
- Supported operational planning and decision-making by producing intelligence briefings, reports, and presentations for military leaders.
- Conducted in-depth research and analysis of various intelligence disciplines, including HUMINT, SIGINT, and OSINT, to provide a comprehensive understanding of the operating environment
- Utilized a range of intelligence tools and systems, to analyze and synthesize data from multiple sources and produce actionable intelligence products.
- Collaborated with inter-agency and international partners to share intelligence and coordinate joint operations.
- Trained and mentored junior intelligence analysts on intelligence analysis techniques, tools, and procedures.
Timeline
Jr ServiceNow Developer
CereCore
07.2023 - Current
Executive Assistant
Ancient Nutrition
01.2020 - 01.2023
Resolution Specialist
Wesley Financial Group
06.2019 - 01.2020
Client Analyst
Meta Bank
10.2018 - 06.2019
Debtor Analyst
Meta Bank
06.2018 - 10.2018
Invoice Analyst
Meta Bank
03.2018 - 07.2018
Associate of Applied Science - Intelligence Operations Studies
Cochise College
Certificate of Completion - Software Development
Nashville Software School
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