Michael Tanner
Silver Spring,MD
Summary
Analytically minded individual with problem solving oriented mindset with a proven record of improving services and achieving results. As an employee at Chick-fil-A I worked to improve and build out the delivery service by training employees and meeting with managers and the owner to create solutions and increase productivity. As a student at the University of Maryland I used my analytical and software skills to uncover relationships about voters and their opinions.
Overview
2
2
years of professional experience
Work History
Restaurant Team Member
Chick-fil-A
03.2023 - Current
- Assisted with building out the delivery service by training 10 new drivers
- Doubled the driver productivity from 1.5 to 3.0 by improving speed of service of drivers and suggesting changes to the delivery schedule
- Provided feedback to the owner of how to improve productivity of the delivery and in house teams
- Ensured smooth transition between incoming delivery dispatchers and delivery drivers
- Recognized as top delivery driver for customer satisfaction, productivity, and speed of service
Education
Bachelor of Science - Government And Politics
University of Maryland, College Park
College Park, MD05-2024
Skills
- Communication, Teamwork, Problem Solving
- Attention to Detail
- Microsoft 365 - Excel, Word, Powerpoint
- Statistical Analysis - R-Studio
- Limited C and SQL
Timeline
Restaurant Team Member
Chick-fil-A
03.2023 - Current
Bachelor of Science - Government And Politics
University of Maryland, College Park
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