Michael Taylor

Performed speeches as an example to members and curriculum

Evaluated speeches and provided constructional criticism

Monitored meetings for awkward grammar and reported on them

Prepared ahead of time to ensure meetings ran smoothly

Purchased supplies

Communicated to members and officers

• Assisted customers with purchases
• Assisted Customers with returns.

• Supervised children during in-classroom activities and on playground
• Interacted with children one-on-one and in small groups to enhance and support learning activities
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.

• Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities
• Highlighted values and educated clients on IRAs, Traditional and Roth financial products
• Offered friendly and efficient service to customers, handled challenging situations with ease
• Developed and maintained courteous and effective working relationships.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
• Resolved concerns with products or services to help with retention and drive sales
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes
• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.

• Processed payments and contracts on accounts
• Counseled debtors on payment options and arranged installment agreements
• Used skip tracing resources to locate debtors and updated information in company system
• Handled 100 outbound and inbound calls daily with goal of collecting owed debt.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions
• Communicated to members by telephone, mail, email, and fax
• Recommended products to customers, thoroughly explaining details.