Overview
Work History
Education
Skills
Timeline
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Michael Taylor

6594 Marco vista ave Las Vegas,Nv

Overview

11
11
years of professional experience

Work History

Drop Team Member

Dotty's Casino
02.2023 - 08.2024
  • Enhanced drop team efficiency by implementing streamlined processes and procedures.
  • Conducted regular audits of currency storage areas, ensuring proper organization and security measures were in place.
  • Assisted in reducing losses through diligent monitoring of currency transactions.
  • Assisted other departments by tracking proper machine drops, slot department with early audits and count room with general needs.
  • Regularly monitored equipment performance, reporting any maintenance needs promptly to minimize downtime during drops.
  • Ensured timely completion of drop tasks, maintaining a strict adherence to schedules.
  • Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.

Warehouse Forklift Driver

Amazon
04.2020 - 09.2022
  • Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
  • Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
  • Ensured safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
  • Expedited order processing by efficiently staging completed orders for shipment using forklifts or pallet jacks as needed.
  • Contributed to team efforts for meeting shipping deadlines, ensuring timely deliveries to customers.

Picker & Packer

Amazon
04.2020 - 09.2022
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
  • Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
  • Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
  • Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.

Support Manager

Walmart
09.2013 - 08.2019
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Coached employees through day-to-day work and complex problems.
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
  • Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
  • Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
  • Managed specialist team to provide technical assistance and customer service.

Education

Foothill High School
Henderson, NV
06.2013

Skills

  • Packaging and labeling
  • Picking and packing
  • Heavy lifting
  • Loading and unloading
  • Warehouse safety
  • Order picking
  • Sorting and labeling
  • Material handling
  • Warehouse operations
  • Team collaboration
  • Pallet jack handling
  • Shipping and receiving
  • Material loading and unloading
  • Unpacking merchandise
  • Forklift operation
  • Safety protocols
  • Health and safety regulations
  • Warehouse equipment maintenance
  • Shipment palletization
  • Teamwork and collaboration
  • Team coordination
  • Packaging and labeling

Timeline

Drop Team Member

Dotty's Casino
02.2023 - 08.2024

Warehouse Forklift Driver

Amazon
04.2020 - 09.2022

Picker & Packer

Amazon
04.2020 - 09.2022

Support Manager

Walmart
09.2013 - 08.2019

Foothill High School

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Michael Taylor