Michael Taylor
6594 Marco vista ave Las Vegas,Nv
Overview
11
11
years of professional experience
Work History
Drop Team Member
Dotty's Casino
02.2023 - 08.2024
- Enhanced drop team efficiency by implementing streamlined processes and procedures.
- Conducted regular audits of currency storage areas, ensuring proper organization and security measures were in place.
- Assisted in reducing losses through diligent monitoring of currency transactions.
- Assisted other departments by tracking proper machine drops, slot department with early audits and count room with general needs.
- Regularly monitored equipment performance, reporting any maintenance needs promptly to minimize downtime during drops.
- Ensured timely completion of drop tasks, maintaining a strict adherence to schedules.
- Fostered and maintained positive attitude towards staff, management and guests to meet daily goals.
Warehouse Forklift Driver
Amazon
04.2020 - 09.2022
- Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
- Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
- Ensured safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
- Expedited order processing by efficiently staging completed orders for shipment using forklifts or pallet jacks as needed.
- Contributed to team efforts for meeting shipping deadlines, ensuring timely deliveries to customers.
Picker & Packer
Amazon
04.2020 - 09.2022
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
Support Manager
Walmart
09.2013 - 08.2019
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Coached employees through day-to-day work and complex problems.
- Conducted regular performance reviews, providing constructive feedback and guidance for professional development.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
- Coordinated onboarding activities for new hires, facilitating seamless integration into the existing support team structure.
- Managed specialist team to provide technical assistance and customer service.
Education
Foothill High School
Henderson, NV06.2013
Skills
- Packaging and labeling
- Picking and packing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Sorting and labeling
- Material handling
- Warehouse operations
- Team collaboration
- Pallet jack handling
- Shipping and receiving
- Material loading and unloading
- Unpacking merchandise
- Forklift operation
- Safety protocols
- Health and safety regulations
- Warehouse equipment maintenance
- Shipment palletization
- Teamwork and collaboration
- Team coordination
- Packaging and labeling
Timeline
Drop Team Member
Dotty's Casino
02.2023 - 08.2024
Warehouse Forklift Driver
Amazon
04.2020 - 09.2022
Picker & Packer
Amazon
04.2020 - 09.2022
Support Manager
Walmart
09.2013 - 08.2019
Foothill High School