Michael Tell
Monroeville,PA
Summary
Dynamic leader with a proven track record at Marvin S.Tell Co., Inc, enhancing company performance through strategic planning and robust financial controls. Excelled in building high-performing teams and fostering customer relations, achieving significant productivity and satisfaction levels. Skilled in network development and attention to detail, adept at driving results and exceeding goals.
Overview
49
49
years of professional experience
Work History
President
Marvin S.Tell Co., Inc
Trafford, PA
04.1975 - 06.2016
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Implemented robust financial controls to increase transparency, reduce risk, and optimize resource allocation.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Spearheaded talent acquisition efforts, attracting top-tier talent to build a high-performing team.
- Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Represented organization at industry conferences and events.
- Maintained P&L and shouldered corporate fiscal responsibility.
Sales and Leasing Associate
Toyota Of Greensburg
Greensburg, PA
06.2016 - 05.2024
- Collaborated closely with property management teams to ensure seamless lease transitions, enhancing overall resident satisfaction.
- Facilitated successful lease signings by guiding clients through the process, ensuring all necessary documentation was completed accurately and in a timely manner.
- Boosted customer satisfaction with personalized attention, addressing individual needs promptly and effectively.
- Provided exceptional customer service at all times by responding promptly to inquiries, managing expectations appropriately, and going above-and-beyond when necessary.
- Consistently exceeded sales goals through diligent prospecting, effective client presentations, and skilled negotiation tactics.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Education
Political Science
Duquesne University
Pittsburgh, PABA - Political Science
Penn State University
State College, PA05.1975
Skills
Network development
Product promotions
Retention strategies
Customer Relations
Account development
Attention to Detail
Timeline
Sales and Leasing Associate
Toyota Of Greensburg
06.2016 - 05.2024
President
Marvin S.Tell Co., Inc
04.1975 - 06.2016
Political Science
Duquesne University
BA - Political Science
Penn State University