Michael Tenenbaum
Boca Raton,FL
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Security Officer
Contract Security
10.2024 - 11.2025
- Monitored premises to ensure safety and security for guests and staff.
- Responded promptly to incidents, implementing appropriate protocols and procedures.
- Conducted regular patrols, identifying and addressing potential security risks.
- Collaborated with local law enforcement during emergency situations to ensure swift resolution.
Beach Club Supervisor
Seagate Beach Club
08.2022 - 05.2024
- Supervised daily club operations, ensuring adherence to policies and procedures.
- Trained and mentored staff on customer service best practices and operational standards.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Resolved member inquiries and complaints, enhancing overall customer satisfaction.
- Monitored inventory levels, coordinating with suppliers for timely stock replenishment.
- Developed training materials focused on operational efficiency and safety compliance.
- Evaluated employee performance regularly, providing constructive feedback for improvement when necessary.
Delivery Driver
Delivery Dudes
08.2020 - 08.2022
- Delivered orders efficiently, ensuring timely arrival to enhance customer satisfaction.
- Maintained accurate records of deliveries and receipts to streamline operations.
- Navigated delivery routes using GPS systems to optimize travel time and reduce delays.
- Trained new drivers on safety protocols and company policies to foster compliance.
Server
Henrys
07.2018 - 08.2020
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Recommended daily specials and wine pairings, increasing upsell opportunities during service.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Assisted in inventory management by monitoring stock levels of supplies and materials.
Server
Dominics Italian Restaurant
06.2016 - 06.2018
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery and order accuracy.
- Trained new servers on menu offerings, service standards, and restaurant procedures.
- Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
Education
Associate of Arts - Clinical Psychology
Palm Beach State College
Lake Worth, FL06-2030
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Strong multitasking
- Highly reliable
- Team player attitude
- Clear and effective communication
Languages
Portuguese
Native or Bilingual
Timeline
Security Officer
Contract Security
10.2024 - 11.2025
Beach Club Supervisor
Seagate Beach Club
08.2022 - 05.2024
Delivery Driver
Delivery Dudes
08.2020 - 08.2022
Server
Henrys
07.2018 - 08.2020
Server
Dominics Italian Restaurant
06.2016 - 06.2018
Associate of Arts - Clinical Psychology
Palm Beach State College