Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Michael Tewmey

Danville,KY

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvement Stores
Danville
09.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Fill orders and load vehicles.

Operate fork lift.

  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong customer relationships to encourage repeat business.

Sheet Glass Operator

Corning Incorporated
Harrodsburg, Kentucky
09.2021 - 06.2024
  • Operated glass cutting equipment to cut and shape glass according to customer specifications.
  • Maintained, monitored, and adjusted machinery settings to ensure optimal performance of the process.
  • Performed regular quality checks on finished products for accuracy and defects.

Garden Center Manager

Lowes Home Improvement Stores
Danville, Kentucky
02.2019 - 09.2021
  • Recruited and trained new garden center staff.
  • Developed, implemented, and maintained policies and procedures for the garden center.
  • Analyzed customer feedback to improve customer service and satisfaction.
  • Ensured compliance with safety regulations in the garden center.
  • Coordinated with vendors to source products for the garden center.
  • Resolved customer complaints in a professional manner.

Education

High School Diploma -

Boyle County High School
Danville, KY
05-2020

Skills

  • Product Knowledge
  • Consultative Sales
  • Appointment Scheduling
  • Scheduling
  • Microsoft Excel
  • Shipping and receiving understanding
  • Route Management
  • Product Sales
  • Typing proficiency
  • Warehousing functions

Timeline

Customer Service Representative

Lowes Home Improvement Stores
09.2024 - Current

Sheet Glass Operator

Corning Incorporated
09.2021 - 06.2024

Garden Center Manager

Lowes Home Improvement Stores
02.2019 - 09.2021

High School Diploma -

Boyle County High School
Michael Tewmey