Summary
Overview
Work History
Education
Skills
Certification
Awards
Groups
Timeline
Generic

Michael Thilges

North Richland Hills,TX

Summary

Team-motivated leader with 3+ years of fast-paced retail and food service experience. Demonstrated leadership as an overnight manager and shift leader at QuikTrip and Chick-Fil-A. Holds NREMT and state EMT certifications, along with CPR certification. Completed EMT school at Tarrant County College.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Chick-fil-A
01.2023 - Current
  • Labor assistance through hourly checks and scheduling/break adjustments helped get into top 25% labor costs
  • Front-of-house team operations and culture improvement
  • Managed drive-thru operational efficiency for increased sales and speed of service
  • Daily cash handling procedures
  • Managing approximately 10 incoming calls per day from guests and catering
  • Trained new shift leaders

Team Member

Chick-fil-A
07.2022 - 12.2022
  • "Second-mile" service
  • POS
  • Maintained store appearance
  • Drive Thru operations

Night Assistant Manager

QuikTrip
05.2022 - 07.2022
  • Managing store alone during overnights
  • Handling 100% of nighttime transactions
  • Checking in vendors/putting up orders
  • Maintaining store appearance and equipment functionality
  • Inventory adjustments/true ups
  • Reduced cash errors through auditing/handling procedures
  • Provided support to morning staff during busy periods or employee absences

Clerk

QuikTrip
02.2021 - 05.2022
  • Customer transactions
  • Maintained store appearance
  • Food service and handling
  • Customer service

Education

High school diploma -

Birdville High School
North Richland Hills, TX
10.2024

EMT-B in Emergency Medical Services -

Tarrant County College
Hurst, TX
05.2024

Skills

  • CPR
  • Medstar Clinical Experience
  • Team motivation
  • Staff Training and Development
  • "Prioritize and Execute" Problem-Solving
  • Positive "My Pleasure" Attitude
  • Team Leader and Manager Experience

Certification

  • Food Manager Certification, 05/22, 05/27
  • CPR Certification, 07/24, 07/26, American Heart Association
  • NREMT, 09/24, 03/27, National Registry
  • Texas State EMT Certification, 09/24, 09/28, Texas Department of State Health Services

Awards

  • Eagle Scout, 01/19, The Eagle Scout rank is the highest rank in the Scouts BSA program and is a highly sought-after achievement. It is a symbol of outdoor skills, leadership, and service.
  • BBYF Scholarship, 01/16, Bobby Bragan, former major league baseball player, manager, and coach, established the Bobby Bragan Youth Foundation in 1991 as an effort to encourage children to stay in school and pursue their educational and career dreams.
  • Chick-Fil-A Remarkable Futures Scholarship, 04/24, Every year through the Remarkable Futures Scholarship program, scholarship awards ranging $1,000, $2,500, and $25,000 are awarded to Team Members who work at a franchised, company-owned and/or affiliated restaurant.

Groups

The Cavaliers Drum and Bugle Corps, 01/19, 02/20, Contracted for two seasons, show and ceremonial trumpet performance, 3-4 weeks of intensive physical and mental group training, Toured the country in rehearsal and performance, Placed 3rd in brass overall 2019 season

Timeline

Shift Leader

Chick-fil-A
01.2023 - Current

Team Member

Chick-fil-A
07.2022 - 12.2022

Night Assistant Manager

QuikTrip
05.2022 - 07.2022

Clerk

QuikTrip
02.2021 - 05.2022

EMT-B in Emergency Medical Services -

Tarrant County College

High school diploma -

Birdville High School
Michael Thilges