Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alyssa Conley-Saye

Coloma,MI

Summary

Highly motivated and dedicated to building my skills and knowledge in the medical field. Devoted to giving good patient care in a collaborative work environment. Eager to contribute to a healthcare work team through a medical internship. Known for reliability, flexibility, and communication.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Leader

Frosty Boy
03.2020 - 03.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Barista

Biggby
06.2022 - 01.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Associate

TJX Companies
01.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Certificate of Medical Assisting - Medical Assistant

Southwestern Michigan College
Dowagiac, MI
07-2025

High School Diploma -

Coloma High School
Coloma
05-2022

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Workplace safety
  • Courteous and professional
  • First aid
  • Flexible schedule
  • Reliable and punctual
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Friendly and helpful
  • HIPAA compliance
  • Medical terminology knowledge
  • Vital signs monitoring
  • EMR / EHR
  • Clinical documentation
  • Phlebotomy
  • CPR
  • Immunization administration
  • Patient assessments
  • Medical procedures

Certification

  • CPR/AED/First Aid Training - 10/5/2023-2025

Timeline

Associate

TJX Companies
01.2023 - Current

Barista

Biggby
06.2022 - 01.2023

Shift Leader

Frosty Boy
03.2020 - 03.2022

Certificate of Medical Assisting - Medical Assistant

Southwestern Michigan College

High School Diploma -

Coloma High School

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Alyssa Conley-Saye