Michael Thomas
Sumter,SC
Summary
Demonstrated success in training team members, conducting evaluations and reviewing records. Excellent attention to detail and strong organizational skills. Safety-driven and disciplined with a remarkable work ethic. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Optical Sales Associate
Eyemart Express
11.2023 - Current
- Used optical measuring devices to measure clients' temple length, bridge and eye size, vertex distance, pupillary distance and optical centers of eyes..
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Recommended specific frames, lenses and lens coatings to suit client needs.
- Explained benefits and features of available current eyewear to meet patient needs and preferences.
Student
MyComputerCareer
08.2022 - 07.2023
- Took extensive classes on networking, software, hardware, and security as experienced hands on technician in IT field.
- Maintained 4.0 GPA throughout course. Earned 5 certifications.
Electronic Warfare Systems Team Leader
United States Air Force
04.2009 - 06.2022
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
Telemarketer Sales Representative
North Carolina Troopers Association
12.2008 - 04.2009
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
Cashier
Costco
06.2007 - 12.2008
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Applied Science - Avionics Technology
Community College of The Air Force
Montgomery, AL11.2017
Skills
- Call Center Operations
- Account Management
- Microsoft PowerPoint
- Sales Expertise
- Order Fulfillment
- Retail Sales Customer Service
- Microsoft Word
- Microsoft Excel
Timeline
Optical Sales Associate
Eyemart Express
11.2023 - Current
Student
MyComputerCareer
08.2022 - 07.2023
Electronic Warfare Systems Team Leader
United States Air Force
04.2009 - 06.2022
Telemarketer Sales Representative
North Carolina Troopers Association
12.2008 - 04.2009
Cashier
Costco
06.2007 - 12.2008
Associate of Applied Science - Avionics Technology
Community College of The Air Force
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