MICHAEL THOMAS
Dallas,TX
Summary
Results-driven Supply Chain Professional with expertise in customs compliance, transportation solutions, account management, and supply chain optimization. Skilled in developing tailored solutions, managing multimodal transportation, and building strong client relationships. Proven success in driving revenue growth, negotiating complex contracts, and enhancing operational efficiency, while ensuring seamless service delivery and customer satisfaction..
Overview
11
11
years of professional experience
Work History
Trade Advisor/Senior Accounts Executive
A&A CUSTOMS BROKERS
Dallas, TX
08.2023 - Current
- Generated $213,000 in gross profit, achieving 80% of the $250,000 expected annual revenue
- Provided expert transportation solutions utilizing all modes (air, ocean, rail, and truck), ensuring secure and timely movement of goods.
- Designed and executed a comprehensive strategy to prospect and acquire new customers in the customs brokerage, international forwarding sector, and trade consulting.
- Assisted clients in navigating complex customs requirements, securing duty refunds, and resolving regulatory issues.
- Maintained knowledge of regulatory updates, advising clients proactively on changes affecting their shipments.
- Established strategic partnerships and alliances with industry associations, trade organizations, and key influencers to enhance brand visibility and credibility in the marketplace.
- Managed a portfolio of key accounts, fostering strong relationships and understanding client needs to provide tailored solutions.
- Leveraged expertise in both logistics and brokerage to provide comprehensive supply chain solutions, reducing costs and improving operational efficiency.
- Designed and implemented client-specific workflows to streamline customs and logistics processes, resulting in enhanced client retention.
Business Account Executive
KlearNow
Santa Clara, CA
10.2021 - 06.2023
- Achieved $204,000 in gross profit from $225,000 expected annual revenue (September 2021 – September 2022)
- Delivered $242,000 in gross profit from $280,000 expected annual revenue (September 2022 – January 2023)
- Managed end-to-end supply chain processes for international shipments, ensuring compliance with CBSA and US Customs regulations.
- Developed and implemented comprehensive customs compliance and transportation strategies, reducing delays and ensuring smooth entry processing for clients’ products.
- Trained and mentored junior staff on regulatory updates, best practices, and efficient customs brokerage and transportation procedures.
- Developed and executed a robust territory management plan, maintaining strong engagement with existing key accounts, and targeting potential growth areas.
- Conducted regular account reviews with clients, identifying opportunities for process improvements and optimizing logistics costs.
- Successfully managed multi-modal transportation, including ocean freight, air freight, and truck shipments, ensuring timely and secure delivery of goods.
Trade Management Executive
Livingston International Inc
Irving, TX
02.2019 - 10.2021
- Generated $198,000 in gross profit from $250,000 expected annual revenue (January 2020 – January 2021)
- Achieved $233,000 in gross profit from $250,000 expected annual revenue (January 2021 – September 2021)
- Provided expert guidance on tariff classification, duty calculations, and regulatory compliance.
- Managed key accounts, providing personalized customer service and proactive solutions to meet clients’ import/export needs.
- Tracked and resolved discrepancies related to cargo, documentation, and billing, ensuring smooth operations and high client satisfaction.
- Coordinated end-to-end supply chain processes, including customs brokerage, transportation, warehousing, and final-mile delivery for domestic and international shipments.
- Assisted clients in navigating complex customs requirements, securing duty refunds, and resolving regulatory issues.
- Collaborated with freight forwarders, warehouses, and other logistics partners to streamline operations and enhance supply chain efficiency.
Operations/Senior Business Development Executive
Sealink International Inc
Plano, TX
04.2014 - 02.2019
- 2017: Delivered $184,000 in gross profit out of $200,000 in revenue.
- 2018: Generated $207,600 in gross profit out of $250,000 in revenue.
- 2019: Achieved $220,900 in gross profit from $300,000 in revenue.
- Developed and implemented comprehensive customs compliance strategies, reducing delays, and ensuring smooth entry processing for clients’ products.
- Leveraged expertise in both logistics and brokerage to provide comprehensive supply chain solutions, reducing costs, and improving operational efficiency.
- Analyzed account performance metrics, identifying opportunities to enhance service levels and client profitability.
- Influenced stakeholders with compelling presentation and negotiation styles, and was successful at building and maintaining trusting relationships with associates and customers.
- Successfully managed multi-modal transportation, including ocean freight, air freight, and truck shipments, ensuring timely and secure delivery of goods.
Education
International Business Management -
San Diego State University
San Diego05.2005
Skills
- Regulatory compliance (CBSA, CBP, and global standards)
- Client relationship building
- Tariff classification and duty drawback expertise
- Multi-modal transportation management (air, ocean, rail, and truck)
- Operations/Project Management
- Supply chain optimization
- Key account management and retention strategies
- Proactive communication and issue resolution
- Strategic account reviews and upselling services
- CRM system proficiency (eg, Salesforce, HubSpot)
- Cross-functional team collaboration
Education
San Diego
Contact
Dallas, TX 75240
Personal Information
Timeline
Trade Advisor/Senior Accounts Executive
A&A CUSTOMS BROKERS
08.2023 - Current
Business Account Executive
KlearNow
10.2021 - 06.2023
Trade Management Executive
Livingston International Inc
02.2019 - 10.2021
Operations/Senior Business Development Executive
Sealink International Inc
04.2014 - 02.2019
International Business Management -
San Diego State University