Michael Thomas
Midlothian,TX
Overview
35
35
years of professional experience
Work History
Operations Manager
Amazon
Dallas, TX
04.2020 - 04.2026
- Oversaw daily operations for Inbound and Outbound functions, focusing on streamlining processes, enhancing productivity, achieving daily labor, production and cost goals.
- Coordinated with teams to ensure high-quality service delivery, customer satisfaction, enhanced operational standards and improved safety.
- Implemented strategies to drive efficiency and consistently met or exceeded organizational targets.
Crime Analysis Supervisor
Arlington Police Department
Arlington, TX
09.2013 - 07.2018
- Supervised Crime Analysis Unit of the Arlington Police.
- Responsible for all facets of crime and data analysis to include strategic, tactical, administrative and program analysis.
- Processed Freedom of Information requests, managed the unit's budget, payroll, personnel and training requirements.
- Organized and conducted the monthly executive meeting detailing current citywide crime conditions, trends and patterns.
Claims Adjuster
Pilot Catastrophe
07.2018 - 04.2020
- Handled insurance claims assessments, providing accurate evaluations and resolutions.
- Collaborated with policyholders to facilitate claim processes, ensuring clarity and satisfaction.
- Managed complex cases efficiently, maintaining compliance with industry regulations.
Adjunct Instructor
Tarleton State University
05.2007 - 08.2019
- Designed and taught undergraduate courses in criminology and criminal justice, including Criminal Law, Investigations, Research & Statistics, and Police Administration.
- Developed curriculum and assessments, advised and mentored students, and evaluated academic outcomes to support student success.
Field Operations Manager, Code Compliance
City of Arlington
Arlington, TX
05.2006 - 09.2013
- Supervised and directed all code compliance operations within the East District of Arlington.
- Responsible for all facets of personnel management, to include directing daily field operations, special projects, management of the Code Ranger program, analyzing current trends, statistical reporting, AMANDA database management (work-order system), liaison with other city departments, and manage citizen complaints or concerns regarding training needs, customer service and core service delivery.
- Special projects include development and deployment of Code Ranger program.
Code Compliance Officer
City of Arlington
Arlington, TX
05.2000 - 05.2006
- Conducted property inspections to validate city ordinance violations, gathered evidence admissible in court to determine responsibility for noted violations, testified in court as to evidence collected and actions taken.
- Collected, analyzed and reported inspection statistics and productivity numbers.
- Presented code compliance related presentations to citizen groups and inter-departmental meetings.
Telecommunicator
City of Arlington
Arlington, TX
07.1998 - 05.2000
- Ran subject records checks and criminal histories upon officer request and confirmed/entered warrants into TCIC/NCIC.
Sergeant, Special Intelligence Communicator (2651)
United States Marine Corps
10.1991 - 10.1995
- Held Top Secret SCI security clearance, processed sensitive compartmented information (SCI) and intelligence data, operated cryptographic systems and fills to ensure communications systems were protected.
- As Communications Chief, ensured all teams assigned correct frequencies, crypto fills and communication devices were operable and functioning correctly.
- As team leader, ensured effective site security and location assignment and accounted for all gear and team personnel.
Timeline
Operations Manager
Amazon
04.2020 - 04.2026
Claims Adjuster
Pilot Catastrophe
07.2018 - 04.2020
Crime Analysis Supervisor
Arlington Police Department
09.2013 - 07.2018
Adjunct Instructor
Tarleton State University
05.2007 - 08.2019
Field Operations Manager, Code Compliance
City of Arlington
05.2006 - 09.2013
Code Compliance Officer
City of Arlington
05.2000 - 05.2006
Telecommunicator
City of Arlington
07.1998 - 05.2000
Sergeant, Special Intelligence Communicator (2651)
United States Marine Corps
10.1991 - 10.1995