Michael Thomas
Kingwood,WV
Summary
Dynamic manager with extensive experience overseeing store operations and enhancing team performance. Proven track record of implementing effective training programs and customer service strategies, leading to significant sales increases and high customer satisfaction.
Overview
24
24
years of professional experience
Work History
Store Manager
TrailersPlus
Mt. Morris, PA
09.2025 - 03.2026
- Contributed to the highest monthly sales in the store's history
- Managed daily store operations, ensuring team adherence to policies for consistent service.
- Resolved customer complaints, achieving high satisfaction standards and promoting customer loyalty.
- Oversaw inventory management to maintain accurate stock levels and support sales.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Operated forklift for unloading inventory from delivery trucks
- Managed vehicle title processing and tag registration for clients
General Manager
Jiffy Lube
Culpeper, VA
02.2022 - 08.2025
- Developed customer service strategies that enhanced client satisfaction, contributing to increased sales.
- Managed team performance and provided ongoing coaching and training to staff.
- Implemented training programs to enhance employee skills and service quality.
- Oversaw daily operations and ensured compliance with safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Guided subordinate managers to foster cooperation and collaboration across the organization.
- Analyzed operational processes to identify improvement opportunities, driving efficiency and effectiveness.
- Coordinated inventory management and maintained optimal stock levels.
- Created schedules and monitored payroll to remain within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Earned recognition for enhancing customer account management practices.
- Recognized for successfully increasing average customer sales through strategic initiatives.
Technician
Jiffy Lube
Culpeper, VA
08.2019 - 11.2019
- Diagnosed mechanical issues using diagnostic tools and equipment.
- Troubleshot and repaired equipment following manufacturer specifications to ensure compliance and reliability.
- Conducted routine vehicle maintenance and repairs to enhance vehicle performance and safety
- Replaced faulty components to ensure vehicle functionality.
- Collaborated with customers to assess vehicular issues and recommend appropriate repairs and maintenance
- Achieved ASC accreditation through training at Jiffy Lube University.
Manager
24/7 Storage
Logan, UT
07.2017 - 01.2018
- Executed collection calls to secure timely payments, scheduled auctions, and maintained facility operations
- Guided customers through lease agreements and contract cancellations
- Provided customer service by taking calls, processing payments, and resolving customer inquiries
Manager
Tunex
Logan, UT
11.2014 - 02.2015
- Executed opening and closing procedures, ensuring smooth store operations and customer satisfaction.
- Processed billing and estimates while overseeing vehicle maintenance to support service delivery.
- Processed daily deposits and managed cash drawers, maintaining accurate financial records for end-of-day reconciliation.
- Maintained accurate inventory records to support operational efficiency., scheduling, and payroll procedures.
Manager
Jiffy Lube
Woodbridge, VA
07.2012 - 11.2013
- Managed staff in operations, implementing strategies that enhanced profitability.
- Oversaw STC management operations, ensuring compliance with company standards and efficient workflow.
- Managed and received inventory on a weekly basis from multiple distributors including weekly and monthly counts on inventory to ensure proper quantities for accurate ordering.
- Scheduled employees bi-weekly, balancing requested time off and operational demands using historical reports.
- Verified store payroll by calculating the total hours worked, commission, and total daily bonus per person for a bi-weekly pay period
- Collaborated with a management team to process customer and vehicle services using Jiffy Lube guidelines.
Manager
Jiffy Lube
Logan, UT
04.2011 - 07.2012
- State of Utah certified for vehicle inspection and emissions testing
- Executed opening and closing procedures to ensure smooth store operations.
- Processed billing and acquired approval for maintenance on national and local fleet accounts
- Processed daily deposits and managed cash drawers and nightly receipts to maintain accurate financial records.
- Managed inventory, scheduling, and payroll procedures to support operational efficiency.
- Oversaw service delivery at Griffin Fast Lubes
Manager
Jiffy Lube
Woodbridge, VA
01.2007 - 04.2011
- Directed inventory management, scheduling, and payroll processes.
- Oversaw store opening and closing procedures to ensure smooth operations.
- Executed daily deposits, managed cash drawers, and reconciled nightly receipts.
- Facilitated billing and secured maintenance approvals for national and local fleet accounts.
- STC Management
Customer Service Advisor
Jiffy Lube
Woodbridge, VA
06.2002 - 01.2007
- Greeted customers, offered refreshments, and ensured a clean, welcoming environment to enhance customer experience
- Educated customers on manufacturer-recommended products and services to support informed decision-making
- Achieved 85% or higher daily ticket average, contributing to overall sales performance
- Held the highest Jiffy Lube International record for Net Sales in one day
- STC Management
Education
Management -
Jiffy Lube Advanced
04-2024
Management -
Jiffy Lube University Advanced
09-2009
Management -
Jiffy Lube University Advanced
07-2008
High school or equivalent -
Osbourn Park High School
01-2002
Skills
- Customer Service
- Receptionist
- Retail Sales
- Payroll
- Operations
- Inventory
- Scheduling
- Training
- Automotive Repair
- Brake Repair
- Management
- Vehicle Maintenance
- Oil Change
- Point of Sale
- Mechanical Knowledge
- Service Technician Experience
- Inventory Control
- Office Management
- Conflict Resolution
- Tire Service
- Supervisory Experience
- Leadership
- Customer relationship management
- Cash handling
- Employee training
- Safety compliance
Additional Information
Proven manager with over 13 years experience providing direct supervision and training to an average of 15 employees providing customer service and performing scheduled and unscheduled vehicle service., Experienced technician performing nitrogen service, fuel system cleaning, radiator and transmission service, and windshield rock chip repairs., Working knowledge of business software such as Microsoft Office, Power Point, POS System, and Internet Explorer.
Timeline
Store Manager
TrailersPlus
09.2025 - 03.2026
General Manager
Jiffy Lube
02.2022 - 08.2025
Technician
Jiffy Lube
08.2019 - 11.2019
Manager
24/7 Storage
07.2017 - 01.2018
Manager
Tunex
11.2014 - 02.2015
Manager
Jiffy Lube
07.2012 - 11.2013
Manager
Jiffy Lube
04.2011 - 07.2012
Manager
Jiffy Lube
01.2007 - 04.2011
Customer Service Advisor
Jiffy Lube
06.2002 - 01.2007
Management -
Jiffy Lube Advanced
Management -
Jiffy Lube University Advanced
Management -
Jiffy Lube University Advanced
High school or equivalent -
Osbourn Park High School