Michael Thomas
New York,NY
Summary
To gain knowledge and experience in a professional setting that allows me to utilize my skills in customer service, sales, and security operations, while contributing to the growth of a respected company and building the foundation to eventually pursue entrepreneurial goals.
Overview
3
3
years of professional experience
Work History
Hotel Security Officer
Moxy NYC
New York, NY
08.2025 - 09.2026
- Monitored premises, enhancing safety and security for guests and staff.
- Responded promptly to incidents and emergencies, ensuring quick resolution and safety throughout hotel property.
- Conducted regular patrols of the hotel to deter suspicious activities.
- Managed crowd flow during special events, facilitating smooth operations and enhancing guest experience.
Polo Merchandising Associate
Macy's
New York, NY
12.2025 - 05.2026
- Demonstrated understanding of customer needs by sharing product knowledge, trends, and styling ideas with leadership and vendors.
- Communicated customer feedback and shopping habits to store leadership and vendors to inform decision-making.
- Maintained clear signage on sales floor for promotions and markdowns to enhance customer experience.
Seasonal Package Handler
FedEx
04.2025 - 12.2025
- Loaded, unloaded, and sorted packages of various sizes and weights to maintain accurate and efficient operations.
- Inspected packages for damage and verified labels to ensure correct routing and timely delivery.
- Supported inbound and outbound operations during peak shipping seasons to facilitate seamless package flow.
Camp Counselor
SYEP
08.2023 - 05.2025
- Maintained safe, positive environment for school-aged children, fostering learning and interaction.
- Coordinated group activities that enhanced personal and academic growth of campers.
- Supervised daily activities for youth participants, ensuring a safe environment.
- Planned engaging educational and recreational programs tailored to diverse interests.
- Facilitated group discussions to encourage teamwork and social skills among campers.
Intern
P.S. 92, Mary McLeod Bethune
07.2023 - 05.2025
- Supported parent coordinator in daily operations and execution of special events, fostering community engagement.
- Assisted parent coordinator with day to day operation for parents and special events.
- Facilitated sports, arts, and academic activities for students in kindergarten through 5th grade, promoting their development and participation.
Stocker
Costco
02.2024 - 05.2024
- Stocked and straightened merchandise in warehouse, maintained clean and clear aisles, assisted members to enhance shopping experience.
- Rotated and restocked items on shelves to maintain product availability. to ensure freshness and accurate inventory levels.
- Stocked shelves with merchandise to ensure product availability and presentation.
- Assisted customers in locating products and answered inquiries about store offerings.
- Maintained cleanliness and organization of storage areas for efficient inventory management.
Sales Associate
Footlocker
09.2023 - 06.2023
- Assisted customers with purchases and inquiries, ensuring a high-quality shopping experience.
- Operated cash registers and handled financial transactions accurately.
- Trained new employees on store policies and customer interaction techniques, enhancing team readiness and customer service quality.
- Managed inventory and stocked shelves to ensure product availability while maintaining a clean and organized store environment.
Camp Counselor
SYEPAug
09.2023 - 06.2023
- Maintained a safe environment while fostering fun and learning for all campers.
- Ensured safety while creating engaging and enjoyable experiences for all campers.
- Coordinated with fellow counselors to enhance group activities and maximize camper participation.
Store Support
Home Depot
08.2023 - 05.2023
- Provided customer service through order fulfillment, administrative support, and in-store and external assistance, enhancing customer satisfaction.
- Handled cash transactions, ensured program compliance, and provided front-end support.
- Collaborated with associates and vendors to streamline operations.
Safety Agent
RPM Raceway
07.2023 - 02.2023
- Enforced compliance with safety hazards and guidelines.
- Announced height requirements, made customers aware of entrance and emergency exits.
- Responded to customer inquiries.
- Maintained cleanliness and sanitation of carts.
Education
High school Diploma -
Thurgood Marshall Academy For Learning And Social Change
Majoring in Automotive Technology -
Onondaga Community College
Skills
- General Security
- Emergency Response
- Security Technology
- Safety Certification
- Cash handling accuracy
- Customer service
- Guest Relations
- Complaint resolution
- Attention to Detail
- Problem Solving
- Excellent people skills
- Teamwork and collaboration
- Inventory management
- Cash handling
- Sales strategies
Accomplishments
- 06/01/23, Maintain EOP status by attending summer institute sessions, orientations and maintaining GPA requirements.
- 06/01/18, Honors Certificate for Track, PS 92.
- 04/01/19, Helping Hands Certificate in Community Service, Thurgood Marshall Academy.
Timeline
Polo Merchandising Associate
Macy's
12.2025 - 05.2026
Hotel Security Officer
Moxy NYC
08.2025 - 09.2026
Seasonal Package Handler
FedEx
04.2025 - 12.2025
Stocker
Costco
02.2024 - 05.2024
Sales Associate
Footlocker
09.2023 - 06.2023
Camp Counselor
SYEPAug
09.2023 - 06.2023
Camp Counselor
SYEP
08.2023 - 05.2025
Store Support
Home Depot
08.2023 - 05.2023
Intern
P.S. 92, Mary McLeod Bethune
07.2023 - 05.2025
Safety Agent
RPM Raceway
07.2023 - 02.2023
High school Diploma -
Thurgood Marshall Academy For Learning And Social Change
Majoring in Automotive Technology -
Onondaga Community College