Michael Thomer
Menasha,WI
Summary
Professional with strong expertise in client retention and contract renewals. Known for effective communication, problem-solving, and negotiation skills that drive customer satisfaction and business continuity. Strong focus on collaboration and adaptability, ensuring seamless alignment with shifting priorities and team goals. Proven ability to build relationships, manage accounts, and deliver impactful results.
Overview
11
11
years of professional experience
Work History
Software Renewal Specialist
Blue Yonder
01.2022 - 01.2026
- Increased customer retention by proactively identifying and resolving potential issues.
- Developed tailored solutions for customers, resulting in increased loyalty and repeat business.
- Actively participated in team meetings, sharing best practices amongst colleagues to improve overall department performance levels.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Utilized CRM tools effectively, maintaining accurate records of client interactions and updating information as needed for efficient workflow management.
- Established trustful rapport with clients through expert knowledge of industry trends, product offerings, and competitive landscape.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
Renewal Specialist
CDW
11.2014 - 01.2022
- Proactively followed up on upcoming renewals and SaaS agreements, driving on‑time closures and reducing churn risk.
- Enhanced customer satisfaction, providing timely responses to inquiries and addressing concerns promptly.
- Prepared detailed reports on renewal activities, analyzing trends for insights into improving departmental processes or strategies.
- Maintained detailed records of all renewal activities, providing valuable data for future analysis and decisionmaking.
- Continuously self-motivated, seeking opportunities for professional development and skill enhancement within the field of renewal management.
Education
Associate of Science - Hotel / Restaurant Management
Fox Valley Technical College
Appleton, WI05-1989
Skills
- Creating Legal Contracts
- Cross-selling strategies
- Salesforce proficiency
- Goal-oriented mindset
- Technical aptitude
- Relationship management
- CRM software experience
- Legal compliance
Timeline
Software Renewal Specialist
Blue Yonder
01.2022 - 01.2026
Renewal Specialist
CDW
11.2014 - 01.2022
Associate of Science - Hotel / Restaurant Management
Fox Valley Technical College
Military Service
1989 -1998 United States Marine Corps
- Led and trained a team of Marines, ensuring operational readiness and high performance in demanding environments.
- Managed mission‑critical equipment and resources with zero loss or compliance issues.
- Mentored junior personnel, improving capability, morale, and retention.
- Coordinated daily operations and communicated mission requirements between leadership and enlisted teams.
2009 - 2010 United States Army
- Lead and supervise soldiers — assigning tasks, setting expectations, and ensuring missions are carried out correctly.
- Train the team — teaching weapons skills, physical fitness, tactical operations, safety procedures, and job‑specific tasks.
- Maintain discipline and standards — enforcing Army rules, professionalism, and accountability.
- Manage equipment and resources — overseeing gear, vehicles, weapons, and supplies to ensure readiness.
- Mentor and develop junior soldiers — coaching them on career progression, performance, and personal issue s.
- Communicate between ranks — acting as the bridge between enlisted soldiers and higher leadership .
- Ensure welfare and morale — checking on soldiers' well‑being, resolving issues, and keeping the team cohesive.