Michael Thomer

Manage SaaS and on-premise contract renewals, focusing on customer satisfaction, retention, and revenue growth. By positioning myself as a trusted advisor, I align renewal strategies with customer goals while protecting profitability.

• Negotiate win-win contracts and proactively address risks such as competitive threats, budget shifts, or internal changes.
• Partner cross-functionally with Customer Success, Sales, Legal, Contracts, and Operations to streamline renewals and uncover upsell/expansion opportunities.
• Maintain CRM accuracy and forecast precision, ensuring executives have visibility into risks and revenue impact.
• Adhere to best practices in contract management, data quality, and forecasting to support scalable renewal operations.

• Closed a multi-million-dollar SaaS contract by leading a complex, multi-phase sales cycle from initial discovery through executive alignment and final negotiation.
  
  Special Projects & Initiatives:
  — Designed renewal risk-control methods to proactively identify and mitigate churn.
  — Built AI-based renewal agent prompts (Renewal Assistant AI) to streamline quoting and improve cycle time.
  — Updated risk reason code categories to enhance visibility and forecasting accuracy.
  — Contributed to renewal playbooks that standardized best practices across the team.

• Successfully expanded a strategic customer account from just under $400K in annual revenue to several million through a combination of consultative selling, multi-stakeholder engagement, and long-term value creation.
• Provided network analysis to address weaknesses in our customer’s network.
  Developed relationships with Cisco vendors, partners and customers.
  Assisted clients with contract renewals