Michael Thompson

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.

• Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
• Diagnosed and reset communications equipment to maintain connectivity with other sites.

Installed, customized, and maintained software products,

Performed various system automation projects.

Maintained three Storage Tek libraries.

• Installed, upgraded, configured and tuned Oracle Databases. Saw to the backups and kept the statistics on activity and any downtime.

Installed and maintained software products.

Provided on call services to assist the computer operators.

Automated many common tasks.

Installed and maintained software products.

Monitored DASD usages and performed backup's.

Assisted gathering data to justify a new mainframe.

Provided on call services to assist the computer operators.

Performed database extractions for distribution'

Collected usage statistics to project future needs.

Worked with the contracting office as a technical representative to review documentation for completeness.

Installed workstations and made cables for printers and communications.

• Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
• Integrated simplified data visualization media and tools to illustrate complex measurements and analyses.