Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Generic

JESSICA SOLIS

Turin,USA

Summary

Dynamic IT Specialist with proven expertise in Active Directory administration and exceptional customer service at West Point Military Academy. Adept at resolving complex technical issues and enhancing user training, ensuring minimal downtime. Recognized for strong problem-solving abilities and effective team collaboration, consistently delivering high-quality support and security training to over 300 employees.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Computer Specialist

Mohawk Valley Water Authority
Utica, NY
11.2024 - 05.2025
  • Coordinated microcomputer activities, services, and functions among departments.
  • Supported all departments with installation, troubleshooting, and maintenance of computer equipment, phone devices, and end user support.
  • Administrator for Microsoft user accounts to include creating, modifying, and deleting accounts and tracking licensing.
  • Administrator for Active Directory including creating and deleting accounts.

IT Specialist

West Point Military Academy
West Point, NY
04.2006 - 06.2020
  • Provided customer focused IT support as IT Team Leader including hardware, software, network, OS troubleshooting, telecommunications support, CCTV support, and printer/copier/scanner/fax machine support.
  • Active Directory administrator responsible for adding and removing users and computers, creating groups, setting permissions, and running queries.
  • Assembled and disassembled desktops and laptops to replace and upgrade parts.
  • Reimaged desktop and laptops with 100% migration of user data.
  • Addressed a high volume of technical issues with the ability to prioritize, multi-task, and resolve issues with minimal downtime or disruption to customers.
  • Educated users about best security practices to protect the network environment.
  • Provided technical support and security training to 300+ employees.

Airman

United States Air Force
Tinker AFB, OK
07.1998 - 09.2002
  • Responsible for accountability of Active Duty Service Commitments with 100% on time and accuracy rate.
  • Processed members of all military ranks into Tinker AFB efficiently and effectively providing exceptional customer service.
  • Self taught to develop and manage internal databases to store and retain important information.
  • Acting NCOIC managing an office of 5 fellow airman while NCOIC was on a 90 day deployment.

Education

CompTIA Security+ Certified -

Some College (No Degree) - Information Technology

University of Phoenix Online
Phoenix, AZ

Some College (No Degree) - Liberal Arts

Community College of The Air Force

High School Diploma -

Stillwater High School
Stillwater, NY

Skills

  • Customer service
  • Communication skills
  • Management expertise
  • Problem-solving
  • Help desk support
  • Attention to detail
  • Microsoft account management
  • Active Directory administration
  • Hardware troubleshooting
  • Software installation
  • Technical documentation
  • Data migration
  • Security training
  • Team collaboration
  • Time management
  • User training
  • Mobile application development
  • Technical support
  • Preventive maintenance
  • Installation and configuration

Certification

Comptia Security+ certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Computer Specialist

Mohawk Valley Water Authority
11.2024 - 05.2025

IT Specialist

West Point Military Academy
04.2006 - 06.2020

Airman

United States Air Force
07.1998 - 09.2002

CompTIA Security+ Certified -

Some College (No Degree) - Information Technology

University of Phoenix Online

Some College (No Degree) - Liberal Arts

Community College of The Air Force

High School Diploma -

Stillwater High School

Similar Profiles

CREATE PROFILE