Michelle Hodelin
Middletown,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Computer Specialist
City of New York Human Resources Administration
Brooklyn, NY
02.2017 - 11.2020
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Assisted with IT projects by providing technical advice or expertise when needed.
- Analyzed project requirements to find bugs and eliminate issues.
- Planned and completed group projects, working smoothly with others.
Financial Analyst
City of New York Human Resources Administration
New York, NY
11.1998 - 02.2017
- Analyzed financial data to identify trends, patterns and strategies.
- Assisted senior management in preparing timely reports for board meetings.
- Developed strategies to improve efficiency of business operations and reduce costs.
- Assessed requisitions each month to ensure accuracy and reconciled transactions.
- Administered and maintained data to facilitate tracking and trending analysis.
- Conducted audits and reported findings to facilitate research and resolution.
- Performed quantitative analysis of historical data to identify patterns or anomalies in the data set.
- Evaluated financial records for accuracy and conformance to regulations.
- Worked cross-functionally with internal departments to align and validate data inputs.
Tax Preparer
H&r Block
Rockaway Park, NY
01.1994 - 04.2002
- Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
- Filed electronically through approved software programs.
- Assisted customers with any questions they had about their taxes or filing status.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Maintained accurate records of all client transactions and filings.
Education
Master of Arts - Counseling
Alliance Graduate School For Counseling
New York, NY05-2005
Master of Arts - Human Resource Management
New School For Social Research
New York, NY05-1989
Bachelor of Arts - General Studies
Louisiana State University And A&M College
Baton Rouge, LA05-1982
Skills
- IT Service Management
- Quality Assurance Testing
- System Administration
- Remote Support
Certification
Certificate in Organizational Development- New School for Social Research
Certificate in Management Development- Hunter College/ School of Social Work
Timeline
Computer Specialist
City of New York Human Resources Administration
02.2017 - 11.2020
Financial Analyst
City of New York Human Resources Administration
11.1998 - 02.2017
Tax Preparer
H&r Block
01.1994 - 04.2002
Master of Arts - Counseling
Alliance Graduate School For Counseling
Master of Arts - Human Resource Management
New School For Social Research
Bachelor of Arts - General Studies
Louisiana State University And A&M College
Certificate in Organizational Development- New School for Social Research
Certificate in Management Development- Hunter College/ School of Social Work
Similar Profiles
AKM AmranAKM Amran
Associate Benefits Opportunity Specialist at City Of New York - Human Resources AdministrationAssociate Benefits Opportunity Specialist at City Of New York - Human Resources Administration
Shade DoveShade Dove
Benefits Opportunity Specialist at The City of New York- Human Resources AdministrationBenefits Opportunity Specialist at The City of New York- Human Resources Administration
Laquana Stukes-WellsLaquana Stukes-Wells
Clerical Associate III at City Of New York Human Resources AdministrationClerical Associate III at City Of New York Human Resources Administration