Marie Protokowicz
Middletown,DE
Summary
Dynamic manager with a proven track record at Brides And Grooms, INC, enhancing customer satisfaction and driving team productivity. Skilled in inventory management and conflict resolution, I foster positive relationships while controlling costs and optimizing operations. My strong decision-making and communication abilities ensure high-quality service delivery and a motivated workforce.
Overview
21
21
years of professional experience
Work History
Manager
Brides And Grooms, INC
08.2004 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Arts - Photography
Art Institute of Philadelphia
Philadelphia, PA05-2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Schedule preparation
- Product management
- Inventory management
- Vendor management
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
Timeline
Manager
Brides And Grooms, INC
08.2004 - Current
Associate of Arts - Photography
Art Institute of Philadelphia
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