Hi, I’m
AKM Amran
Levittown,USA
Summary
To contribute demonstrated organization, customer service, communication, and management skills as an Associate Benefit Specialist
15 years of outstanding performance as Job Opportunity Specialist at Human Resources Administration. Utilized position to maximize latitude for independent judgment, decision making and action. Result-oriented Information Technology Specialist with 3+ years of experience in a wide range of IT specialties, coupled with a passion for using and expanding skills to achieve corporate goals. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to managing sensitive, confidential records. Demonstrated history of producing accurate, timely reports meeting stringent HRA guidelines. Excellent team orientation and experience allows performance in both team and self-managed environments. Effective communication and listening skills; able to define and respond appropriately to clients’ needs. Poised and competent with demonstrated ability to easily transcend cultural differences.
Overview
25
years of professional experience
Work History
City Of New York - Human Resources Administration
Associate Benefits Opportunity Specialist
11.2023 - Current
Job overview
- Assign application and recertifications to staff; review recommendations and sign off on all benefits, as well as case entries
- Supervise staff who interview and determine housing needs of tenants at risk of homelessness or already homeless
- Assist in the development of anti-eviction/housing plan of intervention for referred participants
- Prepare daily and weekly statistical reports on work performed, as well as monthly audits
- Monitor time and leave for all reporting staff to ensure adequate coverage for servicing clients
- This includes approving timesheets and vacation requests
- Train, develop and coach staff on updates to HRA policies and procedures
- Assist with guidance on difficult cases
- This may include working with advocates to ensure client documentation is received to support eligibility requirements
- Supervise a team of JOS who provide service for those clients who walk-in or telephone the center
- Provide disciplinary oversight to all assigned team members
City Of New York - Human Resources Administration
Job Opportunity Specialist-FIA
06.2010 - 11.2023
Job overview
- Execute the entire application process for all new applications
- Interview applicants and evaluate eligibility for immediate needs grants, for employability for public assistance, food stamps and Medicaid
- Collaborate with applicants to remove barriers to employment and create referrals to employment programs and other services as needed
Sheraton Hotel
Banquet Bartender
07.2008 - 09.2010
Job overview
- Receive, inventory, direct all equipment in a responsible safe manner
- Create and participate in the team effort to provide a quality guest experience
- Receive, direct, and provide drinks to the customers
Metropolitan Hospital
Help Desk Support Technician
05.2007 - 07.2008
Job overview
- Technical support for all hospital clients, faculty, and residence doctors
- Reply to help desk calls to troubleshoot/resolve IT problems
- Set up domains, networks, IP address, DNS and back up data
- Performs physical move, add and changes on customer site
Metropolitan Transportation Authority
Help Desk Analyst - Materials Division
01.2000 - 06.2000
Job overview
- Prepare and process reports for management
- Set up network printers and MS Outlook profiles
- Uphold good user-client relations
Education
York College
Bachelor of Science from Management Information Systems
01.2001
Queen’s Borough College
Associate of Science from Computer Information Systems
01.2000
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Affiliations
- Union 371, Delegate, 2012, Present
- Union 371, Welfare Fund Trustee, 2017, Present
- Bangladesh Club, York College NYC, Vice President, 2000, 2001
- Bangladesh Club, Queen’s Borough College, Club Senator and Founder Member, 1997, 1999
Languages
Bengali
Full Professional
Hindi
Limited Working
Urdu
Elementary
Timeline
Associate Benefits Opportunity Specialist
City Of New York - Human Resources Administration
11.2023 - Current
Job Opportunity Specialist-FIA
City Of New York - Human Resources Administration
06.2010 - 11.2023
Banquet Bartender
Sheraton Hotel
07.2008 - 09.2010
Help Desk Support Technician
Metropolitan Hospital
05.2007 - 07.2008
Help Desk Analyst - Materials Division
Metropolitan Transportation Authority
01.2000 - 06.2000
Queen’s Borough College
Associate of Science from Computer Information Systems
York College
Bachelor of Science from Management Information Systems
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