Ana Villalobos
Levittown,USA
Summary
Experienced and detail-oriented banking professional seeking a supervisor position. Offering 15+ years of experience in retail banking, staff supervision, and regulatory compliance to ensure exceptional member service and operational service.
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Loan Administrator
Signature Bank/Flagstar
01.2022 - 02.2025
- Researched and updated industry knowledge on changing legislation and regulations.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy
- Manage a multifaceted commercial real estate investment firm
- Pull OFAC on all borrowers
- Act as liaison between Escrow, Title, Attorneys and all interested parties to coordinate funding and closing of Commercial Loans including but not limited to
- Conduct critical assessments of loan review and loan funding processes
- Developed and maintained relationships with customers, lenders and other third parties
Senior Financial Associate
Signature Bank
11.2019 - 01.2022
- Oversee daily operations, ensuring compliance with banking regulations and internal policies
- Supervised and mentored team of 6+ staff; improved productivity and morale through coaching and ongoing training.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Introduced customers to other bank team members to help meet financial needs.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Executed wire transfers, stop payments and account transfers.
Assistant Branch Manager
Apple Bank
11.2018 - 10.2019
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Branch Designated Supervisor
Sterling National Bank
11.2014 - 11.2018
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Worked with clients to address and respond to client and partnership management issues.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Offered competitive commercial banking solutions and retail financing options.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Operations Supervisor
Astoria Bank
03.2009 - 11.2014
- Handled Complex financial transactions including wire transfers, loan payments and vault
- Provided guidance to tellers and helped in scheduling shifts and setting daily priorities
- Recognized for accuracy and exemplary service and performance awards
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Teller
Astoria Bank
02.2008 - 03.2009
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Associate Degree - Business Administration, Business Administration And Management
Nassau Community College
Garden City, NY09.2003
Skills
- Dependable and Responsible
- Training and Development
- Attention to Detail
- Multitasking Abilities
- Active Listening
- MS Office
- Loan servicing
- Payment processing
Certification
- CNP - Certified Notary Public
- Life Insurance License
Languages
Spanish
Full Professional
Timeline
Loan Administrator
Signature Bank/Flagstar
01.2022 - 02.2025
Senior Financial Associate
Signature Bank
11.2019 - 01.2022
Assistant Branch Manager
Apple Bank
11.2018 - 10.2019
Branch Designated Supervisor
Sterling National Bank
11.2014 - 11.2018
Operations Supervisor
Astoria Bank
03.2009 - 11.2014
Teller
Astoria Bank
02.2008 - 03.2009
Associate Degree - Business Administration, Business Administration And Management
Nassau Community College
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