Michael Thompson
Sioux City
Summary
Dynamic Maintenance Technician and Account Manager with a proven track record at Cargill and Chesterman Co. Coca Cola. Excelled in mechanical troubleshooting and preventive maintenance, enhancing equipment reliability and minimizing downtime. Skilled in building strong client relationships, ensuring high retention rates. Expertise in safety awareness and customer service, achieving significant operational improvements and client satisfaction.
Skilled Maintenance Technician adept at interpreting blueprints, developing schedules, and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 3 years of repair and maintenance expertise with proven history or hard work and dependability.
Organized Account Manager with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
18
18
years of professional experience
Work History
Maintenance Technician
Cargill
01.2021 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Took monthly on calls to make sure there was minimal down time on overnights and weekends.
- Work on pumps,airlocks,and drags
- Work as many hours as needed on yearly shutdowns to make sure the plant is up and running.
- Grind on flaking rolls to get them down to a .003 across the face of them
Account Manager
Chesterman Co. Coca Cola
04.2007 - 10.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
GED -
Individualized Learning Center ( ILC )
Sioux City, IASkills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Customer Service
- Team Building
- Delivery
- Driving
- Invoice management
- Pricing awareness
Timeline
Maintenance Technician
Cargill
01.2021 - Current
Account Manager
Chesterman Co. Coca Cola
04.2007 - 10.2021
GED -
Individualized Learning Center ( ILC )
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