Michael Thynes
Tacoma,WA
Summary
Proven leader in operational efficiency and strategic planning, driving significant improvements in service quality and employee retention through comprehensive training programs.
Overview
22
22
years of professional experience
Work History
Director, Dispatch & Meteorology
Alaska Airlines Inc
Seattle, WA
02.2014 - 12.2019
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Developed and executed comprehensive training programs for staff, improving service quality and employee retention.
- Analyzed performance metrics to identify trends, driving data-informed decisions for resource allocation.
- Collaborated with senior management to refine organizational policies aligning with industry regulations and standards.
Director, System Operations Administration
Alaska Airlines Inc
Seattle, WA
04.2005 - 02.2014
- Led strategic initiatives to enhance operational efficiency and customer satisfaction across airline services.
- Developed and implemented comprehensive training programs for management staff, fostering leadership skills and operational excellence.
- Analyzed market trends to inform decision-making and optimize route planning for improved profitability.
- Collaborated with cross-functional teams to drive system improvements, enhancing communication and workflow processes.
Director, System Operations
Alaska Airlines
Seattle, WA
04.1998 - 04.2005
- Led cross-functional teams to implement strategic initiatives enhancing operational efficiency.
- Developed and monitored key performance indicators to assess program effectiveness.
- Spearheaded change management efforts, aligning stakeholder expectations with organizational goals.
- Cultivated relationships with key partners to drive collaborative projects and improve service delivery.
Education
Master of Science - Project Management
University of Alaska, Ancorage
Anchorage, AK05-2007
Bachelor of Science - Business Administration
Pepperdine University
Malibu, CA12-1981
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Timeline
Director, Dispatch & Meteorology
Alaska Airlines Inc
02.2014 - 12.2019
Director, System Operations Administration
Alaska Airlines Inc
04.2005 - 02.2014
Director, System Operations
Alaska Airlines
04.1998 - 04.2005
Master of Science - Project Management
University of Alaska, Ancorage
Bachelor of Science - Business Administration
Pepperdine University