Michael Tickner
Rochester,US
Summary
Experienced professional with a diverse background in multiple fields. Adept at team management, equipment maintenance, and technical operations, with a proven track record in enhancing community connectivity and optimizing production processes. Passionate about driving sustainable growth and elevating customer experiences through innovative solutions and strategic initiatives.
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles. Known for problem-solving capabilities and adaptability across various tasks.
Overview
17
17
years of professional experience
Work History
Team Member/Assistant Baker
Whole Foods Market Inc
Canandaigua, NY
03.2025 - Current
- Assisted customers with product selection and inquiries.
- Maintained store cleanliness and organized product displays.
- Collaborated with team members to ensure efficient operations.
- Prepared food items while adhering to safety standards.
- Stocked shelves and monitored inventory levels regularly.
- Participated in team meetings to discuss store promotions and strategies.
- Maintained a clean and organized work area throughout shift.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Trained new team members using approved training materials and information.
MAILMAN
U S Postal Services
Rochester, US
03.2023 - Current
- Organize and deliver mail efficiently, enhancing community connectivity and ensuring timely service.
EXTRUSION OPERATOR
ABX INNOVATIVE PACKAGING SOLUTIONS
Macedon, US
03.2022 - 02.2023
- Work on plastic film production line.
- Meticulously monitored and adjusted extrusion parameters to ensure precise film thickness and properties.
- Maintained comprehensive production logs.
WINEMAKER AND VINEYARD MANAGER
Casa Larga Vineyards
Fairport, US
05.2012 - 10.2021
- Helped catering manager with wine pairings for events.
- Optimized production processes and equipment maintenance, driving efficiency in both winemaking and vineyard operations.
- Fostered team growth, managing up to 10 staff members while partnering with tasting room to enhance product knowledge and sales strategies.
- Spearheaded development of specialty products and wine pairings, contributing to diverse revenue streams and elevated guest experiences.
- Implemented strategic initiatives in production and staff development, aligning winemaking excellence with business growth objectives.
- Optimized production workflows, balancing efficiency with quality control to meet owner standards and drive sustainable growth in vineyard operations.
- Partnered with tasting room and catering teams to create unique wine pairings and specialty products, elevating guest experiences and sales.
VINEYARD MANAGER
Weis Vineyards and Winery
Hammondsport, US
03.2020 - 08.2020
- Tractor and farming equipment maintenance and repair.
- Optimized grape yield and ripeness through data-driven cultivation strategies, enhancing overall vineyard productivity and fruit quality.
- Implemented efficient tractor and equipment maintenance protocols, minimizing downtime and maximizing operational efficiency in vineyard management.
- Fostered strong partnerships with vineyard team, enabling seamless coordination of harvest schedules and cultivation practices.
- Introduced sustainable farming techniques, balancing environmental stewardship with high-quality grape production for premium winemaking.
- Monitored soil conditions, weather patterns, and vine health, ensuring optimal growing conditions and addressing potential issues proactively.
CUSTOMER SERVICE
Wegmans
Newark, US
05.2009 - 08.2012
- Managed front end cashiers and provided customer service at the service desk.
- Managed front-end operations, overseeing cashiers and enhancing customer service at the service desk, resulting in improved efficiency and client satisfaction.
- Demonstrated versatility by excelling in prepared foods, deli, and line cooking roles, ensuring high-quality product preparation and presentation.
- Fostered a team-oriented environment, coordinating with multiple departments to streamline operations and enhance overall store performance.
- Implemented creative solutions to optimize customer flow and reduce wait times, significantly improving the shopping experience for patrons.
- Provided mentorship to new hires, facilitating their integration into the team and contributing to a positive work culture and reduced turnover.
Education
ASSOCIATE IN SCIENCE (AS) - LIBERAL ARTS & SCIENCES
Finger Lakes Community College
Canandaigua, NYSkills
- Customer service
- Food safety
- Team collaboration
- Inventory management
- Time management
- Equipment maintenance
- Sales strategies
- Training and mentorship
- Attention to detail
- Communication skills
- Sales support
- Team building
- Sales expertise
- Leadership qualities
- Social media expertise
- POS systems
- Money handling
- Sales and marketing
- Upselling techniques
- Positive attitude
- Staff education and training
- Account management
- Cash handling
- Shipping and receiving
Timeline
Team Member/Assistant Baker
Whole Foods Market Inc
03.2025 - Current
MAILMAN
U S Postal Services
03.2023 - Current
EXTRUSION OPERATOR
ABX INNOVATIVE PACKAGING SOLUTIONS
03.2022 - 02.2023
VINEYARD MANAGER
Weis Vineyards and Winery
03.2020 - 08.2020
WINEMAKER AND VINEYARD MANAGER
Casa Larga Vineyards
05.2012 - 10.2021
CUSTOMER SERVICE
Wegmans
05.2009 - 08.2012
ASSOCIATE IN SCIENCE (AS) - LIBERAL ARTS & SCIENCES
Finger Lakes Community College