Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michael Tierney

Loudon,NH

Summary

Highly motivated and outcomes-driven professional with over 20 years of combined experience in sales, management, and customer service across diverse industries. Passionate about building strong relationships and achieving exceptional results through the delivery of excellent service to customers within a collaborative team environment.

Overview

28
28
years of professional experience

Work History

Vehicle Sales

Banks Chevrolet
01.2018 - Current
  • Using expert product knowledge and interpersonal skills, supported customers through the end to end vehicle purchase process taking pride to deliver an excellent customer experience
  • Build strong rapport with customers to understand their purchase objectives and budget
  • Demonstrate key features of all vehicles, promote upgrades, and service plans
  • Work directly with lenders to secure financing within customers’ budget
  • Collaborate with dealer management team to secure a fair and profitable sale
  • Complete and maintain contracts/paperwork with strong attention to detail
  • Ensure vehicle is delivered to customer and all questions are answered
  • Conduct post sale follow up calls to customers to ensure satisfaction

Vehicle Sales

Irwin Hyundai
01.2017 - 12.2017
  • Negotiated favorable purchase agreements with manufacturers, leading to increased profit margins on vehicle sales.
  • Increased vehicle sales by effectively communicating key features and benefits to potential clients.
  • Implemented effective sales strategies to achieve monthly targets consistently.
  • Used consultative sales strategies to match customers with best-fit vehicles.

Vehicle Sales

Team Kia
01.2014 - 12.2017
  • Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
  • Managed inbound calls efficiently, resolving concerns and facilitating vehicle sales appointments.
  • Increased vehicle sales by effectively communicating key features and benefits to potential clients.
  • Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.

Vehicle Service Valet

Grappone Toyota
01.2013 - 12.2014
  • Initiate friendly communication with customers arriving for service visits
  • Make introductions to Service Advisors
  • Accommodate customer while their vehicles are being serviced
  • Ensure positive experience for all customers

Cook/Bartender

Boars Tavern-Hungry Buffalo
01.2003 - 12.2013
  • Fostering a fun, enjoyable dining experience
  • Worked in a busy kitchen/bar setting to ensure customer food and drink orders were prepared and served expeditiously and with the highest quality
  • Assisted in special events and fundraisers
  • Training new hires

Assistant Manager

The Finish Line
01.1997 - 12.2003
  • Management, Sales, and Customer Service focused position
  • Ensuring quality customer service through a friendly and well-kept atmosphere
  • Maintained a productive sales showroom
  • Hiring and leading top talent in a true team atmosphere
  • Scheduling staff

Education

KEENE STATE COLLEGE
Keene, NH

High School Diploma -

HIGH SCHOOL
Penacook, NH
06.1998

Skills

  • Sales
  • Management
  • Team Leadership
  • Team Building
  • Ability to quickly establish rapport
  • Networking
  • Excellent communicator
  • Motivator
  • Customer Service
  • Training and Development

Accomplishments

  • GM Certified Top Performer 7 consecutive years
  • 1812 Units Sold at Banks Chevrolet

References

Available upon request

Timeline

Vehicle Sales

Banks Chevrolet
01.2018 - Current

Vehicle Sales

Irwin Hyundai
01.2017 - 12.2017

Vehicle Sales

Team Kia
01.2014 - 12.2017

Vehicle Service Valet

Grappone Toyota
01.2013 - 12.2014

Cook/Bartender

Boars Tavern-Hungry Buffalo
01.2003 - 12.2013

Assistant Manager

The Finish Line
01.1997 - 12.2003

KEENE STATE COLLEGE

High School Diploma -

HIGH SCHOOL

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Michael Tierney