Michael Tighe
Department of Veterans Affairs
Mays Landing,NJ
25
years of professional experience
Dynamic Claims Assistant with the Department of Veterans Affairs, adept at claims processing and data entry. Enhanced customer satisfaction through empathetic support and efficient problem-solving, reducing claim resolution times significantly. Proven ability to manage records and prioritize tasks, ensuring compliance and accuracy in high-pressure environments.
Work History
Claims Assistant
13 Years 11 Months- Reviewed claims documentation for completeness and routed files to appropriate adjudication staff.
- Entered claimant data accurately into electronic records and maintained updated case status information.
- Prepared correspondence and requested missing evidence to support timely claims development.
- Monitored work queues and prioritized assignments to maintain steady claims processing flow.
- Assisted veterans and representatives with procedural questions and records requests.
- Organized case files, scanned supporting documents, and verified record integrity.
- Coordinated follow-up actions with internal teams to resolve discrepancies and pending claim issues.
- Ensured compliance with records management procedures and confidentiality requirements.
- Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
- Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
- Managed a high volume of claims efficiently while maintaining attention to detail resulting in minimized errors and reworkings.
- Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
Munitions Systems Journeyman
9 Years 1 Month- Inspected, assembled, and maintained munitions components to ensure mission-ready weapon systems.
- Managed storage, handling, and transportation procedures in compliance with explosives safety standards.
- Performed preventive maintenance on munitions equipment, tools, and support systems.
- Evaluated munitions conditions, identified discrepancies, and corrected defects before issue.
- Trained junior personnel on munitions operations, hazard awareness, and quality assurance practices.
- Identified areas for process improvements within the unit''s workflow, resulting in increased productivity without sacrificing quality or safety standards.
- Maintained accurate records of munitions stock levels, ensuring timely replenishment and preventing shortages.
Education
Bachelor of Arts - Biology
Skills
Claims processing
Microsoft office
Claim investigation
Data entry
Managing records
Processing mail
Inputting claims
Timeline
Claims Assistant
Department of Veterans Affairs
09.2012 - 08.2026Read More
Munitions Systems Journeyman
Air National Guard
09.2001 - 10.2010Read More
Stockton University
Bachelor of Arts from Biology
Read More