Michael Tober
Waukesha,Wisconsin
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
20
20
years of professional experience
Work History
Educator
Teachers On Call
06.2023 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Collections Manager
CNAC
11.2020 - 06.2023
- A talented and accomplished manager and business development with a strong background in First- & Third-party collections
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
Senior Business Manager
Vehicle Finance Services
04.2013 - 11.2020
- Effectively assess credit risk and (current and potential) client viability, analyzing financial statements and cash flow of customers.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
Branch Manager
J. P. Morgan Chase
02.2010 - 04.2013
- Coached and managed 15 branch personnel with all aspects of the business ensuring that all goals and targets are met and exceeded for sales performance, service delivery and operational soundness.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Divisional Director of Operations
Advance America
10.2004 - 02.2010
- Provide direct leadership regarding daily business operations to upwards of 50 employees, including 15 managers and 40 associates.
- Expanded product offerings into new markets through strategic analysis of consumer demand and careful planning of marketing campaigns.
Education
Masters of Education- Research and Development -
University of Wisconsin- Milwaukee
Milwaukee, Wisconsin01.2003
BA-Business Administration- Economics and Human Resources -
The Ohio State University
Columbus, Ohio01.1995
Skills
- Risk Assessment Capabilities
- Know Your Customer
- Past due balance management
- Operational Excellence
- Exceptional organization
- Classroom Management
- Lesson Planning
- Parent Interaction
- Teaching strategies
- Child Development
Work Preference
Work Type
Full TimeImportant To Me
Company CultureQuote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Educator
Teachers On Call
06.2023 - Current
Collections Manager
CNAC
11.2020 - 06.2023
Senior Business Manager
Vehicle Finance Services
04.2013 - 11.2020
Branch Manager
J. P. Morgan Chase
02.2010 - 04.2013
Divisional Director of Operations
Advance America
10.2004 - 02.2010
Masters of Education- Research and Development -
University of Wisconsin- Milwaukee
BA-Business Administration- Economics and Human Resources -
The Ohio State University
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