Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Michael Todd

Michael Todd

Raleigh,NC

Summary

hard working individual seeking a position with a company that will allow me to expand my creativity, knowledge, and skills. Working to improve overall quality of life in my city. Please consider me for your position thank you!!!

Overview

5
5
years of professional experience

Work History

IT Tech Support agent

NRTC
Raleigh , North Carolina
01.2024 - Current
  • Troubleshooting & Issue Resolution: Diagnosing and fixing hardware, software, and network problems
  • Help Desk Support: Assisting users via phone, email, or in person with IT-related issues
  • Taken over 1000 call in that last 2 months
  • System Maintenance: Installing, updating, and configuring software and operating systems
  • Network Support: Monitoring and maintaining local networks, Wi-Fi, and internet connectivity
  • Hardware Support: Setting up, repairing, and replacing computers, printers, and other IT equipment
  • Security & Data Protection: Implementing cybersecurity measures, managing backups, and ensuring data protection
  • User Account Management: Creating and managing user accounts, passwords, and access permissions
  • Documentation & Reporting: Keeping records of IT issues, solutions, and system performance
  • Software & Application Support: Assisting with business applications, email systems, and cloud platforms
  • Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.

GroundsKeeper

Arium Lake Johnson
Raleigh, North Carolina
01.2023 - 01.2024
  • Plant & Tree Maintenance: Pruning, watering, planting, and removing dead vegetation
  • Irrigation System Management: Installing, repairing, and monitoring sprinkler systems
  • General Landscaping: Raking leaves, mulching, and maintaining flower beds
  • Cleanliness and safety increased over 20%
  • Pathway & Hardscape Maintenance: Sweeping, pressure washing, and repairing walkways, fences, and benches
  • Seasonal Tasks: Snow removal, salting pathways, and preparing grounds for different weather conditions
  • Equipment Maintenance: Cleaning, fueling, and performing minor repairs on landscaping tools and machines
  • Waste Management: Removing debris, trash, and fallen leaves from outdoor areas
  • Safety Compliance: Following protocols for handling chemicals, machinery, and environmental regulations

Stock Associate

Food Lion
Raleigh, North Carolina
09.2021 - 01.2022
  • Accurately code and stock grocery items
  • Maintain efficient inventory stats
  • Successfully complete custodial duties
  • Utilize exceptional customer
  • Unloaded Trucks For inventory 15% faster than average
  • Maintained effective team member communication.

Team Lead

Camp Bow Wow
Durham, North Carolina
12.2019 - 09.2020
  • Ensured dogs were safe while having fun
  • Groomed dogs of all breeds and temperaments
  • Safely administered medication to dogs
  • Consistently trained new staff
  • Helped increase overal parent satisfaction by 10%
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Cyber Security Boot Camp - Cyber Security

NC State University
Raleigh, NC
03.2025

High School - Biomedical Studies

Southeast Raleigh GT Magnet High School
Raleigh, NC
06.2021

Skills

  • Microsoft Office(Word, Excel, PowerPoint)
  • Computer Troubleshooting
  • Maintenance experience
  • Marketing Skills
  • Excellent Customer Service
  • Adaptability
  • Social Media

Hobbies and Interests

  • Gaming
  • Sports
  • Volunteering
  • Biomedical Studies

Timeline

IT Tech Support agent

NRTC
01.2024 - Current

GroundsKeeper

Arium Lake Johnson
01.2023 - 01.2024

Stock Associate

Food Lion
09.2021 - 01.2022

Team Lead

Camp Bow Wow
12.2019 - 09.2020

Cyber Security Boot Camp - Cyber Security

NC State University

High School - Biomedical Studies

Southeast Raleigh GT Magnet High School

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Michael Todd