Luis Lopez
The Bronx,NY
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry, and database administration.
Overview
6
6
years of professional experience
Work History
Administrative Associate
DocGo
04.2023 - Current
- Culturally sensitive registration , intake, roster tracking, and assessment.
- Coordination with interpretation and translation services.
- Update spreadsheets and databases to track, analyze, and report on inventory and storage.
- Medical care coordination
- Referrals to ESL instruction, childcare, immigration legal services, community-based programs and organizations
Community Associate
Vanguard Staffing
04.2023 - 04.2024
- Bilingual Spanish/English case management
- Coordination with the NYC D.O.E on student registration, school placement, attendance, and transportation as needed
- Coordination with the Mayor's office of Immigration Affairs (MOIA)
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources
Mobile Expert
T-Mobile
08.2019 - 11.2022
- Assisted general manager with all store operations, sales goals, and coaching floor staff
- Actively solicited new business such as outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail location
- Maintained weekly and monthly ongoing training in the areas of sales, customer service, new product services, and operations & policy
- Reached and strived to exceed monthly revenue goals by acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities.
Brand Ambassador/Corporate Trainer
Global Outsourcing INC
02.2019 - 07.2019
- Planned and coordinated street outreach by presenting customers with the value and services
- Reached out to and developed relationships with prospects via face-to-face encounters
- Coordinated follow up appointments regarding quality and satisfaction
- Learned to interview prospective employees
- Maintained product knowledge throughout various campaigns
Education
Associate of Applied Science - Marketing Management And Research
CUNY Bronx Community College
Bronx, NYHigh School Diploma -
In-Tech Academy (MS/HS 368)
Bronx, NY06.2016
Skills
- Customer Service
- Team Leadership
- Retail sales
- Inventory Management
- Loss Prevention
- Training
- Customer Satisfaction
- Merchandising
- Point-of-Sales (POS) Systems
- Operation Management
- Microsoft Office(Word, Excel, PowerPoint)
- Google Drive(Docs, Sheets, Slides)
- Data analysis
- Technical Support
- Project Management
- Interpersonal Communication
Languages
Spanish
Native or Bilingual
Timeline
Administrative Associate
DocGo
04.2023 - Current
Community Associate
Vanguard Staffing
04.2023 - 04.2024
Mobile Expert
T-Mobile
08.2019 - 11.2022
Brand Ambassador/Corporate Trainer
Global Outsourcing INC
02.2019 - 07.2019
Associate of Applied Science - Marketing Management And Research
CUNY Bronx Community College
High School Diploma -
In-Tech Academy (MS/HS 368)
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