Vianey Romero-Gutierrez
Las Vegas,NV
Summary
Dynamic administrative associate with a proven track record in optimizing patient appointment scheduling and managing electronic health records. Skilled in communication and collaboration, driving team productivity and ensuring compliance with regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Administrative Associate
US Fertility
Las Vegas, NV
07.2022 - 03.2026
- Coordinated scheduling for patient appointments, enhancing operational efficiency and client satisfaction.
- Managed electronic health records system, ensuring data accuracy and compliance with regulations.
- Assisted in the development of patient communication materials, improving clarity and understanding of procedures.
- Streamlined office processes, reducing administrative bottlenecks and increasing overall productivity.
- Supported billing operations by verifying insurance information and processing claims efficiently.
- Trained new staff on office protocols and software tools, fostering a collaborative team environment.
- Implemented tracking systems for inventory management, optimizing resource allocation and availability.
- Facilitated cross-departmental communication to enhance workflow and project coordination across teams.
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained accurate records of staff members'' attendance, leave requests, and overtime hours for accurate payroll processing.
- Assisted in event planning initiatives for company gatherings, resulting in successful execution of events.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Provided exceptional customer service to both internal and external clients, fostering strong professional relationships.
- Collaborated with various departments to complete projects efficiently and effectively.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Streamlined office processes by implementing efficient organizational strategies and time-saving tools.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Developed and maintained a well-organized filing system, improving document retrieval times.
- Contributed to budget management efforts by tracking expenditures and submitting timely expense reports.
- Exceeded performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Supported executive staff by preparing reports, presentations, and correspondence as needed.
- Maintained up-to-date contact lists facilitating swift communications between relevant personnel when necessary.
Patient Care Coordinator
Optum Lung & Allergy Care
Las Vegas, NV
09.2021 - 04.2022
- Coordinated patient appointments and follow-ups to enhance care continuity.
- Implemented efficient scheduling processes to reduce patient wait times.
- Managed patient records using electronic health record systems for improved accuracy.
- Collaborated with healthcare teams to address patient needs and concerns promptly.
- Monitored patient feedback to identify areas for service enhancement.
- Developed training materials for new staff, ensuring consistent care delivery standards.
- Provided education on treatment plans and procedures to improve patient understanding.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Lien Billing Specialist
Medical Revenue Solutions
Las Vegas, NV
11.2019 - 09.2021
- Processed medical billing claims using advanced software to ensure timely reimbursements.
- Analyzed billing discrepancies, coordinating with healthcare providers to resolve issues efficiently.
- Implemented improvements in billing procedures, enhancing accuracy and reducing processing time.
- Trained new staff on billing protocols and software applications to maintain operational consistency.
- Developed comprehensive reports on billing metrics for management review, supporting strategic decisions.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
Lien Billing Specialist
Las Vegas Radiology
Las Vegas, NV
09.2017 - 09.2019
- Audited billing records for compliance with federal regulations and insurance requirements.
- Collaborated with cross-functional teams to streamline revenue cycle processes, driving overall efficiency.
- Led initiatives to enhance customer service within the billing department, improving client satisfaction rates.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Maximized revenue potential by identifying and resolving under-billed accounts.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Increased revenue retention by setting up follow-up system for outstanding payments.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
Prior Authorization Specialist
Steinberg Diagnostic Medical Imaging
Las Vegas, NV
08.2013 - 09.2017
- Managed prior authorization requests, ensuring compliance with insurance guidelines.
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Streamlined authorization processes by implementing best practices and reducing turnaround times.
- Trained new staff on policies, procedures, and use of electronic health record systems.
- Developed and maintained comprehensive knowledge of insurance plans and benefit structures.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
Medical Receptionist
Ensign Family Medicine, LLC
Las Vegas, NV
11.2003 - 08.2013
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Ensured accurate patient data entry using electronic health record systems.
- Facilitated communication between patients and healthcare providers for timely information exchange.
- Trained new staff on reception protocols and software systems for efficient onboarding.
- Developed standard operating procedures to streamline administrative tasks and reduce wait times.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
Education
High School Diploma -
Mojave High School
Las Vegas, NVSkills
- Customer service
- Verbal communication
- File organization
- Relationship building
- Office procedures
- Medical insurance
- Scheduling appointments
- Strategic planning
- Project management
- Document management
- Data analysis
- Data processing
- Records management
- Team oversight
- Technical support
- Excel
- Calendar management
- Meeting planning
- Clerical support
- Database maintenance
- Expense reporting
- Confidentiality
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Accounting and bookkeeping
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Clear communication
- Team collaboration
- Telephone and email etiquette
- Active listening
- Adaptability and flexibility
- Customer and client relations
- Verbal and written communication
- Document and file management
- Customer relations and communications
- Office administration
- Microsoft office
- Data entry
- Excel spreadsheets
- Scheduling and calendar management
- Appointment scheduling
- Professionalism
Certification
- Nevada Notary May 2025-May 2029
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Associate
US Fertility
07.2022 - 03.2026
Patient Care Coordinator
Optum Lung & Allergy Care
09.2021 - 04.2022
Lien Billing Specialist
Medical Revenue Solutions
11.2019 - 09.2021
Lien Billing Specialist
Las Vegas Radiology
09.2017 - 09.2019
Prior Authorization Specialist
Steinberg Diagnostic Medical Imaging
08.2013 - 09.2017
Medical Receptionist
Ensign Family Medicine, LLC
11.2003 - 08.2013
High School Diploma -
Mojave High School