Summary
Overview
Work History
Education
Skills
Timeline
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Michael Tong

Madison,AL

Summary

Customer service professional with expertise in cash handling and team collaboration. Committed to improving customer experiences and ensuring operational efficiency during high-demand periods.

Overview

4
4
years of professional experience

Work History

Floor Staff Member

Hartlex Antiques & Interiors
Huntsville, Alabama
02.2025 - Current
  • Enhanced customer shopping experiences through comprehensive product knowledge delivery.
  • Executed cash register transactions accurately during peak sales periods.
  • Maintained cleanliness and presentation standards throughout store environment.
  • Responded promptly to customer inquiries and resolved concerns effectively.
  • Facilitated special events by setting up displays and managing guest interactions.
  • Collaborated with team members to ensure seamless operational flow.

Team Member

Dunkin' Donuts
Madison, AL
08.2021 - 02.2022
  • Assisted in daily operations and maintained cleanliness of work area.
  • Collaborated with team members to ensure efficient workflow throughout shifts.
  • Prepared and served food and beverages according to company standards.
  • Stocked supplies and organized inventory to support daily operations.
  • Adapted quickly to changing demands during peak business hours.
  • Operated cash registers to process payments from customers.
  • Greeted customers upon entering the store with friendly demeanor.
  • Built and maintained working relationships with peers and upper management.

Education

High School Diploma -

University of Alabama At Huntsville
Huntsville, AL

Skills

  • Customer service
  • Cash handling
  • Team collaboration
  • Positive customer engagement
  • Reliable and responsible

Timeline

Floor Staff Member

Hartlex Antiques & Interiors
02.2025 - Current

Team Member

Dunkin' Donuts
08.2021 - 02.2022

High School Diploma -

University of Alabama At Huntsville

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