Michael Toni
Grayson,Georgia
Summary
A reliable individual that has a strong history of meeting & exceeding customer expectations within the workplace. Equipped with advanced knowledge in customer service & other fields, and a positive attitude, I am prepared to professionally take on any situation before me.
Overview
3
3
years of professional experience
Work History
Content Moderator
Monad Studios
02.2022 - Current
- Solving issues with client data via support tickets (resolving errors or lost data)
- Collaborating with colleagues to continually assess and revise the guidelines of what clients are allowed to be compensated based off different situations
- Interacting with the community for feedback that is then interpreted and relayed to the developers as solutions
- Moderating bad actors misusing the product and keeping the clients safe in-person and online
- Working with a large team and communicating to further increase steadier work-flow
Customer Service Representative
Walmart
08.2022 - 05.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated across departments to resolve customer-related issues
Customer Service Representative
Domino's
05.2021 - 05.2022
- Diligently take customer orders & make them to company standard
- Take detailed accounts of store inventory in a timely manner
- Addressed and resolved customer concerns and complaints
- Processed customer refunds and adjustments to correct product or service problems
Education
Diploma -
Grayson High School
05.2023
Skills
- Product promotion
- Problem resolution
- Calm demeanor
- Customer service
- Software Proficiency
- Merchandising
- Schedule appointments
- Trained in shorthand
- Food Safety
- Measurable Results
Timeline
Customer Service Representative
Walmart
08.2022 - 05.2023
Content Moderator
Monad Studios
02.2022 - Current
Customer Service Representative
Domino's
05.2021 - 05.2022
Diploma -
Grayson High School
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