Michael Torres
El Paso,TX
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Detail-oriented, responsive, and adaptable to changing conditions.
Overview
17
17
years of professional experience
Work History
Service Advisor
Fox Toyota Of El Paso
El Paso, TX
06.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Prepared invoices for services rendered and collected payments from customers.
- Maintained records of customer interactions and transactions.
- Assisted customers in understanding service options and scheduling appointments.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Coordinated with technicians to ensure timely vehicle repairs and maintenance.
- Provided estimates for services and parts after thorough evaluations.
- Promptly responded to customer inquiries via phone, email or in person.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed and maintained strong relationships with customers to ensure repeat business.
Service Lane Manager
Charlie Clark Nissan
El Paso, Texas
05.2022 - 06.2023
- Oversaw daily operations in service lane to ensure efficient workflow.
- Trained new employees on company policies and service procedures.
- Implemented process improvements to streamline service lane operations effectively.
- Resolved customer complaints quickly and efficiently.
- Monitored employee performance to ensure adherence to company standards.
- Supervised daily operations of the service lane area including monitoring performance levels of employees.
- Scheduled employees' shifts according to business needs and staffing requirements.
- Trained new employees on the use of computer systems, software applications, order entry systems, products, services, safety protocols.
- Reviewed customer feedback surveys regularly to evaluate overall satisfaction levels.
Retail Store Manager
T-Mobile - Mobile One
El Paso, Texas
12.2018 - 04.2022
- Managed daily store operations and ensured compliance with company policies.
- Developed and implemented merchandising strategies to boost product visibility.
- Conducted regular staff meetings to communicate goals and company updates.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
Retail Sore Manager
Verizon Gowireless
El Paso, Texas
04.2018 - 12.2018
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Led team training sessions to enhance product knowledge and sales techniques.
- Implemented visual merchandising strategies to create an engaging shopping environment.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Fostered a positive team culture through effective communication and conflict resolution.
- Oversaw compliance with company policies and procedures to ensure operational excellence.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
Retail Store Manger
Express Locations LLC, T-Mobile
El Paso, Texas
06.2013 - 06.2018
- Developed strong relationships with clients to understand their needs and preferences.
- Delivered product presentations to educate potential customers on features and benefits.
- Managed customer inquiries and resolved issues to maintain satisfaction levels.
- Developed and implemented sales strategies to increase customer base and revenues.
- Resolved customer complaints promptly and professionally while ensuring customer satisfaction.
- Promoted accessories and cross-sold additional products and services through use of active persuasion.
- Managed daily store operations to ensure a positive customer experience.
Customer Service Advisor
Mister Hot Shine Car Wash
El Paso, Texas
01.2009 - 06.2013
- Assisted customers with inquiries and provided product information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
Americas High School
El Paso, TXEl Paso Community College
El Paso, TXPark University
El PasoSkills
- Judgment and decision making
- Multitasking Abilities
- Effective communication
- Time management
- Self motivation
- Work prioritization
Timeline
Service Advisor
Fox Toyota Of El Paso
06.2023 - Current
Service Lane Manager
Charlie Clark Nissan
05.2022 - 06.2023
Retail Store Manager
T-Mobile - Mobile One
12.2018 - 04.2022
Retail Sore Manager
Verizon Gowireless
04.2018 - 12.2018
Retail Store Manger
Express Locations LLC, T-Mobile
06.2013 - 06.2018
Customer Service Advisor
Mister Hot Shine Car Wash
01.2009 - 06.2013
Americas High School
El Paso Community College
Park University